Teanna Smith
Charlotte,United States
Summary
With 9 years of experience in the restaurant industry, A+ Service Manager excelling in operations management, logistics, and identifying opportunities for process improvement to enhance operational performance. Expertise lies in recruiting, training, and building teams that consistently deliver an unparalleled dining experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Olive Garden
07.2018 - Current
- Manage the restaurant operation, including scheduling, inventory management, and customer service.
- Train, supervise, and evaluate staff to ensure high quality service and excellent guest experience.
- Foster a positive work environment of 30+ team members that encourages teamwork, creativity and open communication.
- Provided exceptional customer service and resolved customer complaints in a friendly and courteous manner.
- Check orders for accuracy and presentation before delivering to customers.
- Ensure thorough knowledge of menu items and specials.
- Adhered to all health and safety regulations.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Manager in Training
McDonald's
10.2016 - 07.2018
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
Red Lobster
10.2015 - 07.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma - General Studies
Elyria High School
Elyria, Ohio05.2009
Skills
- Meticulous Attention To Detail
- Proficient in Food Safety Standards
- Clear and Concise Communication Skills
- Cultivates Positive Workplace Relationships
- Proven Leadership Skills
- Team Motivation Skills
- Demonstrating Accountability
- Dedicated Professional
- Optimistic Attitude
Certification
International Certified Food Safety Manager, 07/01/23
Timeline
Service Manager
Olive Garden
07.2018 - Current
Manager in Training
McDonald's
10.2016 - 07.2018
Server
Red Lobster
10.2015 - 07.2016
Diploma - General Studies
Elyria High School
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Morgan ShieldsMorgan Shields
Hostess and Server at Olive GardenHostess and Server at Olive Garden
Ricardo MeseronRicardo Meseron
Bartender Trainer at Olive Garden - Darden RestaurantsBartender Trainer at Olive Garden - Darden Restaurants
Vanessa YatesVanessa Yates
Server at Olive GardenServer at Olive Garden
William DozierWilliam Dozier
HVAC Apprenticeship at For My Guy Qomfort SpecialistHVAC Apprenticeship at For My Guy Qomfort Specialist