TEAOLA FREEMANTLE
Philadelphia,PA
Summary
Dynamic professional with a proven track record at CTS Global Logistics and Travel Inc Limited, excelling in effective communication, technical proficiency, and demonstrated leadership in enhancing logistics and customer engagement. Adept at driving customer satisfaction and operational success through relationship building and critical thinking. Achieved a 30% improvement in cargo transition efficiency by streamlining processes.
Overview
13
13
years of professional experience
Work History
Shipping Agent
CTS Global Logistics and Travel Inc Limited
04.2019 - Current
- Managed conversations with existing as well as potential customers via verbal and written mediums
- Addressed customer concerns regarding shipments.
- Generated necessary documentation to support ongoing client-company relationships
- Enhanced logistics to facilitate smoother cargo transitions
- Streamlined processes for seamless cargo clearance
- Orchestrated and managed supply chain logistics
Customer Service Representative
Hinduja Global Solutions
12.2016 - 03.2019
- Acted as a liaison for a health insurance company based in the US
- Handled correspondence with policyholders efficiently in both written and spoken formats
- Set up user profiles for policyholders utilizing the company’s online tools
- Clarified details of policies for existing customers
Front Desk Operator
Beachcomber Montauk
05.2015 - 09.2015
- Manage booking process
- Managed telephone communication efficiently
- Managed customer inquiries and resolutions
- Manage guest arrangements upon arrival
- Organized and categorized important records
Travel Agent / Receptionist
Travel Fusion Linstead Branch
05.2013 - 01.2015
- Engaged with clients via verbal conversations and written correspondence.
- Handled cash and card payments with efficiency
- Managed application completion
- Coordinated air travel arrangements
- Secured lodging arrangements accurately
- Collaborated with team members to achieve objectives
Census Taker
Statistical Institute of Jamaica
06.2011 - 08.2011
- Gathered input from local residents
- Compiled data through extensive forms
- Prepare detailed reports for submission to the immediate supervisor
Education
Bachelor of Science - International Trade and Logistics
Caribbean Maritime Institute
05.2018
Diploma - International Shipping and logistics
Caribbean Maritime Institute
04.2013
Skills
- Focused Listening Ability
- Effective Communication
- Technical Proficiency
- Customer Engagement
- Relationship Building
- Effective Leadership
- Leadership Expertise
- Critical Thinking Skills
References
References available upon request.
Timeline
Shipping Agent
CTS Global Logistics and Travel Inc Limited
04.2019 - Current
Customer Service Representative
Hinduja Global Solutions
12.2016 - 03.2019
Front Desk Operator
Beachcomber Montauk
05.2015 - 09.2015
Travel Agent / Receptionist
Travel Fusion Linstead Branch
05.2013 - 01.2015
Census Taker
Statistical Institute of Jamaica
06.2011 - 08.2011
Bachelor of Science - International Trade and Logistics
Caribbean Maritime Institute
Diploma - International Shipping and logistics
Caribbean Maritime Institute
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