Teaonna Joachina
Clayton,NC
Summary
Patient-focused Quality Management Systems Area Specialist with 7+ years’ experience in quality assurance, regulatory compliance (GDP/GMP), scientific communications, and stakeholder engagement. Holds a Master of Arts in Executive Leadership and is pursuing a career as a Medical Liaison, leveraging cross-functional collaboration and data-driven insights to support clinical operations, account strategy, and study readiness — demonstrating substantive, applicable experience in lieu of a doctoral degree.
Overview
7
7
years of professional experience
Work History
Quality Management Systems Area Specialist II
Novo Nordisk Pharmaceuticals
04.2023 - Current
- Improved documentation timeliness by collaborating with cross-functional teams to standardize workflows, reducing backlog and strengthening SOP adherence, audit readiness, and the QMS archival process and archival time.
- Collaborated with QA batch release to review gLIMS samples, exceptions, and aborted batches and resolve issues, resulting in timely certificate approvals and improved release accuracy.
- Coordinated prep-room activities during audits and inspections by managing document requests and communicating findings to clinical and operational partners, accelerating issue resolution and ensuring site readiness.
- Designed and delivered targeted GDP/GMP training and coaching for stakeholders, increasing team compliance and reducing recurrent nonconformances.
LEAD DEVIATIONS INVESTIGATOR
Almac Clinical Technologies
01.2022 - 10.2022
- Reduced investigation cycle time by 25% by collaborating with cross-functional teams to redesign deviation workflows and introduce standardized investigation templates, resulting in faster root cause identification and corrective action.
- Implemented SOPs for deviation reporting and investigation with QA and operations, increasing procedural compliance by 30% and ensuring audit-ready documentation.
- Produced deviation trend reports and presented actionable insights to QA, clinical, and operations teams, resulting in prioritized mitigations and fewer recurring issues.
- Trained investigators on investigation best practices and techniques, improving team efficiency and investigation accuracy.
TECHNICAL WRITER II
Merck (Valsource)
07.2019 - 03.2020
- Maintained clear, user-focused manuals and help documentation by collaborating with product and support teams, improving end-user understanding.
- Ensured documentation compliance and version control by working with subject matter experts and stakeholders, resulting in faster retrieval during audits and smoother updates.
- Collaborated with engineers to gather insights and ensure technical accuracy in documentation.
- Conducted technical research to gather relevant information for accurate content development.
- Facilitated feedback sessions with stakeholders to refine content and improve readability.
PATIENT ACCOUNT REPRESENTATIVE
Duke Outpatient Primary Care
10.2018 - 06.2019
- Scheduled and coordinated patient follow-up calls by organizing daily call lists and prioritizing outreach, resulting in timely resolution of billing questions and improved patient communication.
- Delivered high-quality customer service by addressing patient inquiries, resolving disputes, and educating patients on billing procedures, increasing patient satisfaction and reducing repeat escalations.
- Secured guarantor information by verifying coverage details and obtaining missing guarantor data during calls and intake processes, improving claims accuracy and reducing claim denials.
- Coordinated surgical scheduling by liaising with physicians’ offices and clinical teams to align patient availability with provider schedules, resulting in on-time procedure booking and improved perioperative coordination.
Education
Master of Arts - Executive Leadership
Liberty University
Lynchburg, VA05-2024
Bachelor of Science - Biology
Fayetteville State University
Fayetteville, North Carolina, NC05-2018
Skills
- Scientific communication & product education
- Account management & Stakeholder Engagement
- Regulatory compliance (GDP/GMP) & Audit Readiness
- Clinical study support & Site Coordination
- Root Cause Analysis & Deviation Investigations
- Presentation & Training Development
- Data Analysis & Trend Reporting
- Documentation Control Systems; familiarity with CRM and expense systems (VEEVA/Quality Docs)
Timeline
Quality Management Systems Area Specialist II
Novo Nordisk Pharmaceuticals
04.2023 - Current
LEAD DEVIATIONS INVESTIGATOR
Almac Clinical Technologies
01.2022 - 10.2022
TECHNICAL WRITER II
Merck (Valsource)
07.2019 - 03.2020
PATIENT ACCOUNT REPRESENTATIVE
Duke Outpatient Primary Care
10.2018 - 06.2019
Master of Arts - Executive Leadership
Liberty University
Bachelor of Science - Biology
Fayetteville State University