Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tear Johnson

Las Vegas

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Spice House. Proven ability to enhance guest experiences through proactive engagement and effective cash handling. Recognized for mentoring new hires at Grove, fostering teamwork and collaboration to drive productivity and satisfaction in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Door Girl/Server

Spice House
10.2019 - 11.2022
  • Kept work area clean and safe.
  • Delivered excellent first impressions for guests, setting the tone for an enjoyable visit to the establishment.
  • Anticipated guest needs proactively, offering assistance before it was requested to deliver an exceptional experience upon arrival.
  • Collaborated with security personnel to ensure a safe environment for all guests and staff.
  • Enhanced customer experience by warmly greeting and efficiently managing guest entry.
  • Maintained accurate guest list, ensuring all VIPs received prompt and personalized service.
  • Developed strong working relationships with fellow team members, fostering a cooperative work environment that resulted in smooth daily operations.
  • Contributed to efficient event execution by providing clear communication between door team, management, and other departments as needed.
  • Upheld venue dress code standards by tactfully addressing non-compliant guests, preserving a consistent atmosphere within the establishment.
  • Maintained excellent customer relations.
  • Managed cash transactions confidently, ensuring accuracy in cover charge collection and reporting.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Trainer

Grove
02.2017 - 10.2019
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Housekeeper

Peppermill Casino
03.2013 - 12.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Education

Highland High School
Palmdale, CA
06.2007

Skills

  • Respectfulness
  • Quick thinking
  • Flexibility
  • Stress tolerance
  • Strong work ethic
  • Cash handling experience
  • Teamwork and collaboration
  • Customer service

Timeline

Door Girl/Server

Spice House
10.2019 - 11.2022

Trainer

Grove
02.2017 - 10.2019

Housekeeper

Peppermill Casino
03.2013 - 12.2016

Highland High School

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