TEARA SCOTT
Summary
Detail-oriented administrative professional with a proven track record of managing complex tasks, coordinating workflows, and delivering exceptional customer service. Seeking a position in the Credentialing Operations Team to leverage organizational expertise and contribute to process improvements in the credentialing life cycle.
Overview
6
6
years of professional experience
Work History
Orthopedic Patient Care Coordinator
Luminis Health Enterprise
09.2022 - Current
- Communicate effectively with credentialing team to prioritize and address urgent tasks.
- Verify patient insurance eligibility and maintained patient records with precision.
- Manage high volume of incoming calls, scheduling over 60 appointments daily, and maintained detailed records.
- Complete all administrative work tasks for 17 providers
- Act as primary point of contact between Orthopedic physicians, patients, and external vendors.
- Ensure strict confidentiality of patient data.
- Established functional clinical schedules for incoming Physician Assistants.
- Attend meetings to support assigned work and collaborate with cross-functional teams.
- Utilize third-party databases and resources to refine data requests.
- Ensure timely resolution of internal and external requests.
Client Advisor
SameDay Health, Tysons Corner
09.2021 - 01.2023
- Greeted and checked in over 100 clients daily, offered assistance with scheduling and answering questions when needed
- Educated patients on functionality of PCR and Antigen tests through verbal and written correspondents
- Develop extensive product and service knowledge by staying current with all relevant updates
- Daily product review to ensure efficiency
- Introduce retail products and new services, suggesting services in attempt to boost sales and hit clinic KPI goals
- Label sample tubes accurately, restock inventory, prepare PCR and point of care tests for administration, and ensure proper infection control by maintaining top tier sanitization standards
- Navigate Acuity to update client information, reschedule appointments, and access client history
- Maintain accurate vaccine count for daily reporting standards
- Developed and maintained strong relationships with clients to increase sales
Concierge
Compass Concierge
08.2020 - 09.2021
- Initiated 5 new hires' onboarding and training for this property
- Collaborated with property manager, Compass supervisor, and colleagues regarding needs of residents and property security
- Maintained daily reports for use by property management
- Developed and implemented resident service policies and procedures to drive loyalty and referrals.
- Worked closely with residents, some VIP, or celebrity, with high degree of respect for privacy.
- Addressed prospect inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
Athletic Trainer
The Jackson Clinics, Physical Therapy
01.2018 - 10.2019
- Provided care to 30 patients daily through strength and rehabilitation exercises and preventative exercises
- Planned and collaborated with physical therapists in creating exercise program that fit specific plan of care
- Educated patients on kinesthetic awareness through biomechanical assessments
- Diligently documented notes from each patient’s session that is shared with respective physical therapist
- Coordinated clinic’s volunteer program for prospective physical therapy students looking to gain volunteer hours for their applications
- Served as Durable Medical Equipment Coordinator and handled monthly DME reports
- Improved productivity, patient outcome and satisfaction for clinic by hands on assistance and commitment to exceeding clinic goals
- Assist with development and growth of health and wellness programs
Education
Bachelor of Science - Athletic Training
George Mason University
Fairfax, VA2017
Skills
- Meeting Coordination
- Administrative Support
- Workflow Optimization
- Exceptional Customer Service Skills
- Critical Thinking
- Program development and implementation
- Logistics Coordination
- Microsoft Office/Google Suites
- Leadership and team collaboration
- Demonstrate competent judgement
Additional Information
LEADERSHIP
Lambda Theta Alpha, Latin Sorority, Inc
Area Orientation Coordinator for Virginia State Area Board Spring 2023 - Spring 2024
- Implement orientation programs for new members, providing essential information about the sorority’s values, traditions and expectations
- Organize and facilitate workshops on leadership, teamwork and personal development during orientation events
- Review/compile paperwork submitted from Chapter Orientation Advisors
- Follow and enforce the orientation outline and all policies and procedures
- Plan events with the executive board
- Collaborate with a team that's responsible for the membership intake process
- Track the progress and the intake process and communicate deadlines with the appropriate officers
Area Coordinator for Virginia State Area Board Spring 2018-Spring 2019
- Coordinated and executed various programs and events to enhance the sorority experience
- Managed communication between different chapters within the designated area, ensuring effective collaboration and information flow.
- Submitted monthly documentations to the Regional Supervisor in a timely manner
- Kept a detailed and organized file of all sensitive information, regarding all chapters in the state of Virginia
- Conducted regular meetings and training sessions to keep chapter leaders informed about sorority initiatives and best practices
- Attended all mandatory National and Regional meetings as a designated representative of my Area
- Served as a liaison between National Board and the chapters that reside in Virginia
Chapter President Spring 2016-Spring 2017
- Presided over chapter meetings and all chapter business
- Served as the liaison between Area Board and the undergraduate chapter
- Provided leadership and guidance to the chapter
- Kept a detailed and organized file of the chapter’s history, this includes all financial paperwork, activities and events, and bylaws
- Submitted monthly paperwork to the Area Coordinator that documented all chapter activities and monthly goals
- Ensured that respective officers submitted all paperwork in a timely fashion to their
Timeline
Orthopedic Patient Care Coordinator
Luminis Health Enterprise
09.2022 - Current
Client Advisor
SameDay Health, Tysons Corner
09.2021 - 01.2023
Concierge
Compass Concierge
08.2020 - 09.2021
Athletic Trainer
The Jackson Clinics, Physical Therapy
01.2018 - 10.2019
Bachelor of Science - Athletic Training
George Mason University
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