Teara Shambo

Meticulous clerical associate skilled at using Microsoft Office to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

I have been in my current role since 2014 and my main focus was on the research and resolution of returned items without complete information. My goal was to ensure that all of our customers received their refunds in an accurate, timely manner.

Since joining my current team, I have worked to develop training methods and new processes to improve team performance. I am often tasked with crafting emails on behalf of the rest of my team and interacting with other associates to solve a wide variety of issues and to answer questions about our department's processes.

I was trusted with helping to develop and test a new program for processing customer orders as a user and then later trained many others on how to use said program. I have weekly meetings with I.T. to better refine the program and make them aware of any bugs or issues.

I am now ready to move on and hope to further hone and develop my skills in a new environment and push myself to take on new challenges.

I am going to be moving from my current home in Connecticut to the Grand Rapids area as of June 21st. My information will be updated accordingly. I am happy to do interviews over the phone or through Zoom. I am happy to work on-site or at home depending on the business needs. I have been a full-time worker throughout the pandemic and even worked overtime in my current position to ensure our customers still got the best possible service even in these difficult times.

I look forward to hearing from you!

I enjoy working on creative, collaborative endeavors and have fostered friendships all over the globe thanks to shared interests. I have participated in creative storytelling projects and even lead my own with a diverse group of friends. I enjoy travelling and exploring new places, though since I will be moving to a whole new state most of my travels will be local for some time. I am an avid reader of fiction and I prefer mystery novels because I enjoy the problem-solving and evidence-gathering aspect of them. I like to cook and bake, especially to share with others. I like learning about different cultures and countries so I can better understand and relate to others.