Summary
Overview
Work History
Education
Skills
Timeline
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TAMEA SMITH

TAMEA SMITH

Pensacola,FL

Summary

Personable, highly motivated and solution-oriented medical office professional with nearly 20 years of experience currently seeking a rewarding position utilizing proven medical office skills. Customer-focused team player with a history of excelling in a fast-paced medical office environment while making meaningful contributions and advancing organizational goals. Enthusiastic, eager and resourceful patient service representative demonstrating a strong commitment to customer service is available for hire immediately.

Overview

19
19
years of professional experience

Work History

ASSISTANT

LAW OFFICE OF GERALD McKENZIE
06.2016 - 07.2019
  • Managed a high volume of client phone calls and recorded accurate messages.
  • Coordinated well-organized appointment schedules using the Amicus Attorney software.
  • Facilitated communication between Attorney McKenzie, the paralegal, the Escambia and Santa Rosa County Court systems, clients, insurance companies, other attorneys and various medical and chiropractic practices.
  • Helped draft, edit and transmit legal documentation such as motions and letters.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Scheduled and attended depositions as required.
  • Supported Attorney McKenzie and the paralegal with clerical needs such as sending outgoing faxes, processing and distributing incoming faxes, as well as opening, sorting and distributing incoming mail.
  • Inventoried and managed office supplies to keep the team efficient and on task.
  • Filed pleadings, motions and paperwork with the Escambia and Santa Rosa County Clerk of Courts in order to meet strict deadlines.
  • Served as technical Support.


FINANCIAL COUNSELOR

UNIVERSITY OF FLORIDA PHYSICIANS DERMATOLOGY
08.2003 - 06.2006


  • Assisted patients who were unable to meet financial obligations identify resources, programs and assistance as needed.
  • Handled a high volume of patient phone calls from customers on a multi-line system regarding scheduling appointments, treatment and billing issues.
  • Recorded and delivered messages for management, nursing staff, the physician assistant and physicians.
  • Liaised between the physician, patients and insurance carriers in order to verify that each party was able to resolve billing issues.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for patient accounts.
  • Verified insurance coverage and documented benefits in IDX software.
  • Completed financial screening and patient account research.
  • Maximized collections on past due patient accounts by providing financial counseling.
  • Created patient budget plans in order to facilitate reimbursement.
  • Entered charges using ICD-9 and procedure codes for billing purposes while applying coding and billing rules.
  • Collected fee-for-service and co-payments.
  • Scheduled internal and external patient appointments.
  • Served as referral coordinator by processing internal and external referrals for specialty care.


HIRING & SHIFT MANAGER

UNIVERSITY OF FLORIDA SURVEY RESEARCH CENTER
06.2000 - 10.2015
  • Managed office operations while orchestrating shifts of 60-80 call center employees.
  • Opened and closed the facility for business as needed.
  • Delegated responsibilities to assistant supervisors.
  • Oversaw distribution of employee assignments and tasks.
  • Troubleshot staff problems and maintained efficiency of office operations.
  • Screened new employee applications and created a short list for interview purposes.
  • Reviewed resumes and employment applications and conducted interviews with qualified applicants.
  • Hired up to 14 telephone interviewers per week.
  • Provided initial training in operations and procedures.
  • Educated and mentored new advisors.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Promoted employees based on eligibility and performance.
  • Initiated and administered corrective actions.
  • Carried out employee terminations.
  • Performed employee evaluations for up to 200 employees using the Statistical Analysis System.

Education

Food Science & Human Nutrition. 11 Credits To B.S

University of Florida
Gainesville, FL

Skills

  • Patient-focused customer service
  • Telephone etiquette proficiency
  • Medical Office administration
  • Multi-line phone systems
  • Administrative and Clerical support
  • Healthcare vocabulary expertise
  • Health information management
  • Effective conflict resolution
  • Leadership and team supervision
  • Human resources management
  • Skilled in Microsoft Office applications

Timeline

ASSISTANT

LAW OFFICE OF GERALD McKENZIE
06.2016 - 07.2019

FINANCIAL COUNSELOR

UNIVERSITY OF FLORIDA PHYSICIANS DERMATOLOGY
08.2003 - 06.2006

HIRING & SHIFT MANAGER

UNIVERSITY OF FLORIDA SURVEY RESEARCH CENTER
06.2000 - 10.2015

Food Science & Human Nutrition. 11 Credits To B.S

University of Florida

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