Tearalyn Caldwell
Reno
Summary
Dynamic professional with extensive experience in account management, specializing in client needs assessment and performance analysis. Strong ability to advise clients on strategies that maximize ROI, ensuring strong account retention and satisfaction. Results-driven, and known for unparalleled productivity and efficient task completion.
Overview
11
11
years of professional experience
Work History
Key Account Manager
LegalMatch
Reno
07.2024 - Current
- Achieved “Key Account Manager of the Year” recognition for generating over $1 million in revenue.
- Analyzed account performance and advised clients on strategies to maximize ROI.
- Oversaw 170+ Attorney Client accounts.
- Conducted outreach calls with prospective clients on behalf of attorneys.
- Provided phone support for assigned accounts, resolving issues and de-escalating concerns.
- Handled escalated issues by working with internal technical teams to ensure timely resolution.
- Led product orientations for attorneys and provided staff training as needed.
- Covered attorney and staff responsibilities during absences and high-volume periods.
- Participated in software testing and provided feedback on potential company tools/new programs.
Administrative Assistant
Advanced Copiers Inc.
Reno
06.2015 - 06.2024
- Managed inventory and ordered parts and supplies to prevent shortages and delays.
- Coordinated payroll and invoicing activities using QuickBooks.
- Scheduled and organized recurring services and new client appointments.
- Dispatched Technicians to scheduled service calls.
- Organized and maintained filing systems for easy document retrieval.
- Converted the documents into digital files using Microsoft SharePoint.
- Managed daily office operations and workflow, while maintaining receptionist responsibilities.
Education
High School Diploma -
Reno Higschool
Reno, NV06-2014
Skills
- CRM software proficiency
- Client needs assessment
- Revenue generation
- Account retention
- Client onboarding
- Proficient in Microsoft Suites
- Customer rapport
Timeline
Key Account Manager
LegalMatch
07.2024 - Current
Administrative Assistant
Advanced Copiers Inc.
06.2015 - 06.2024
High School Diploma -
Reno Higschool