Te’aria Butler
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Credit Card Customer Service Representative
JPMorgan Chase
02.2024 - Current
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Assisted customers in understanding account features, benefits, and promotional offers.
- Processed billing disputes and ensured timely resolutions to enhance customer satisfaction.
- Educated clients on fraud prevention measures and secure usage of credit cards.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
Executive Kitchen Manager
The Copper Rocket Pub
04.2020 - 12.2023
- Delivered exceptional customer service, ensuring satisfaction in high-pressure environments.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Trained new servers on menu items, service standards, and POS systems.
- Managed multiple tables efficiently, increasing overall guest turnover rates.
- Oversaw kitchen operations to ensure compliance with health and safety regulations.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored kitchen staff on food preparation techniques and safety standards.
- Developed and implemented menus that enhanced customer satisfaction and dining experience.
Sales Retention Specialist
Charter Communications, Spectrum
01.2023 - 07.2023
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Fraud Specialist
Goldman Sachs & Co Concentrix
03.2021 - 12.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Customer Service Specialist
USAA Federal Savings Bank
06.2018 - 03.2021
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Team Leader Manager
Hrblock Technical Support Convergys
10.2017 - 04.2018
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Delivered regular team meetings for aligned work towards common goals.
Education
Bachelor Of Science - Forensic Science
Keiser University
Orlando, FLNo Degree - Cyber Security
Guild
N/aSkills
- Credit Card Fraud
- Fraud Investigations
- Fraud Prevention and Detection
- Data Analysis
Education
true
Languages
English
Full Professional
Timeline
Credit Card Customer Service Representative
JPMorgan Chase
02.2024 - Current
Sales Retention Specialist
Charter Communications, Spectrum
01.2023 - 07.2023
Fraud Specialist
Goldman Sachs & Co Concentrix
03.2021 - 12.2022
Executive Kitchen Manager
The Copper Rocket Pub
04.2020 - 12.2023
Customer Service Specialist
USAA Federal Savings Bank
06.2018 - 03.2021
Team Leader Manager
Hrblock Technical Support Convergys
10.2017 - 04.2018
Bachelor Of Science - Forensic Science
Keiser University
No Degree - Cyber Security
Guild