Customer-focused Claims Specialist with 7 years' experience in a customer contact center. Skilled in managing leave of absence and short-term disability claims processing. Possesses excellent written and oral communication skills, strong analytical abilities, and the ability to work effectively both independently and as part of a team. CPR certified and proficient in Microsoft programs. Customer-focused Claims Specialist with 2 years of experience in a customer contact center, assisting Walmart employees with Leave of Absence and Short Term Disability claims processing. Skilled in providing exceptional service, resolving consumer account issues, and navigating multiple computer systems. CPR certified and proficient in Microsoft programs.