Tearra Burgher
Salem
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
7
7
years of professional experience
Work History
Loan Officer II
Selco Community Credit Union
04.2025 - Current
- Provide exceptional service to new and existing members through contact center channels, specializing in dealer loans.
- Conduct member outreach to identify financial needs and recommend appropriate SELCO products and services.
- Guide members through the loan application process by collecting information, explaining products and procedures, and ensuring compliance with federal and state regulations.
- Collaborate with internal teams to resolve exceptions, improve quality control, and reduce future discrepancies.
- Detect and prevent potential fraud to protect members and the credit union from financial losses.
- Consistently achieve individual and departmental performance goals while promoting SELCO’s mission and values.
Senior Loan Officer
SELCO Community Credit Union
05.2022 - 04.2025
- Mentor new team members to ensure their loans are completed in the correct manor and they are able to reach goals
- Follow up on pending applications for team members who are out of the office to ensure they’re current
- Review HELOC applications to ensure accuracy before signing
- Participate and provide feedback during leadership meetings to improve department processes
- Lead various department meetings and trainings, driving team cohesion and enhancing overall productivity
Loan Officer
SELCO Community Credit Union
10.2020 - 05.2022
- Received and submitted loan applications via web queue and phone queue.
- Interviewed applicants to gather all necessary information to make a reasonable recommendation to underwriting.
- Deepened member relationships by cross-selling additional products and services.
MSR III
SELCO Community Credit Union
11.2019 - 10.2020
- Assist members with account related updates via branch and phone queue.
- Process wire, debit card, and notary requests
- Receive, categorize, and process loan payoffs received via mail
Teller
SELCO Community Credit Union
09.2018 - 11.2019
- Process consumer and business cash deposits or withdrawals
- Count and balance vault
- Ensure cash recyclers are at optimal levels and refill from vault as needed
- Perform random drawer audits for other tellers
Education
High School Diploma -
Gateway High School
01.2016
Skills
- Leadership and mentoring
- Sales and sales coaching
- Customer service
- Customer escalation
- Auditing
- Adaptable
- Data Entry
- MeridianLink Modern Experience
- Symitar
- Genesys Cloud
- Data Tree
- Synergy
- Microsoft 365
Timeline
Loan Officer II
Selco Community Credit Union
04.2025 - Current
Senior Loan Officer
SELCO Community Credit Union
05.2022 - 04.2025
Loan Officer
SELCO Community Credit Union
10.2020 - 05.2022
MSR III
SELCO Community Credit Union
11.2019 - 10.2020
Teller
SELCO Community Credit Union
09.2018 - 11.2019
High School Diploma -
Gateway High School