Tearra Canaday
Louisville,KY
Summary
Proven to excel in fast-paced environments, I leveraged critical thinking and pallet jack handling to surpass daily targets at Fanatics Warehouse, enhancing safety and efficiency. My adeptness in customer service and problem resolution fostered positive outcomes at Shaw Secure Solutions, demonstrating a commitment to excellence and teamwork. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Warehouse Production Worker
Fanatics Warehouse
08.2024 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
Security Officer
Shaw Secure Solutions
12.2023 - 08.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Representative
Cafe Press Call Center
02.2016 - 10.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Rainbow Apparel
05.2014 - 01.2016
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Valley Traditional High School
Louisville, KY06-2013
Skills
- Loading and unloading
- Order Picking
- Pallet Jack Handling
- Stock replenishment
- Customer Service
- Problem-solving abilities
- Data Entry
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Warehouse Production Worker
Fanatics Warehouse
08.2024 - Current
Security Officer
Shaw Secure Solutions
12.2023 - 08.2024
Customer Service Representative
Cafe Press Call Center
02.2016 - 10.2022
Customer Service Cashier
Rainbow Apparel
05.2014 - 01.2016
High School Diploma -
Valley Traditional High School
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