Tearra Patterson-Brown
Mobile,AL
Summary
Dynamic professional with a proven track record at USPS, adept in handheld device operation and compassionate communication. Excelled in enhancing customer satisfaction and streamlining mail sorting processes, demonstrating exceptional problem-solving abilities and attention to detail. Skilled in both team collaboration and patient advocacy, consistently achieving operational excellence and positive customer feedback.
Overview
10
10
years of professional experience
1
1
Certification
Work History
City Letter Carrier
USPS
Mobile, AL
09.2023 - Current
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Verified accuracy of addresses before delivering packages.
- Scanned packages for delivery tracking.
- Recorded addresses, weights, and other information on outgoing mail.
- Sorted mail to be delivered according to route and customer address.
- Informed customers of package arrival or delays when necessary.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Provided change-of-address cards and other postal forms upon customer request.
- Provided friendly customer service at all times while delivering mail.
- Operated a vehicle in accordance with safety regulations.
- Delivered mail to residents and business within assigned area.
- Provided assistance in sorting large volumes of mail at post office facility.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered packages and letters to residential customers.
- Ensured compliance with federal laws related to privacy protection.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Obtained receipts for registered and certain insured mail.
- Maintained records of all deliveries made during the day.
- Collected signatures from recipients of registered mail items.
- Scanned labels on letters or parcels to confirm receipt.
Front Office Manager
Alabama Podiatry Care
Mobile, AL
01.2022 - 09.2023
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Explained treatment procedures and physicians' instructions.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Reviewed patient records to ensure accuracy of data entered into computer systems.
- Maintained cleanliness of exam rooms between patients visits.
- Documented lab results, diagnoses and treatments for review by attending physician.
- Provided patient education regarding health maintenance and disease prevention topics.
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Provided patient care by taking vital signs and medical histories.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Processed referrals to specialists or other healthcare providers as requested by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
City Letter Carrier
USPS
Mobile, AL
08.2018 - 12.2021
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provided customers with information about products and services offered by the Post Office.
- Provided change-of-address cards and other postal forms upon customer request.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Routed all classes of mail in sequence of delivery along established route.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Acquired customer signature for registered and insured mail.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Ensured that all safety guidelines were followed during deliveries.
- Recorded address changes to redirect mail for residences or businesses.
- Sold stamps and money orders to mail customers along daily route.
- Loaded mail into delivery vehicle according to established procedures.
- Delivered mail to residents and business within assigned area.
- Collected payments for CODs, stamps, and other services rendered.
- Reported any suspicious activities to supervisors immediately.
- Handled undeliverable mail in accordance with established procedures.
- Scanned labels on letters or parcels to confirm receipt.
- Followed through on instructions given by post office management.
Customer Service Representative
Alorica
Saraland, Alabama
03.2015 - 08.2018
- Mentored junior team members and managed employee relationships.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Provided accurate information about products and services to customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
James Madison High School
Norcross, GA11-2014
Skills
- Handheld device operation
- Sorting accuracy
- Sense of direction
- Memory recall
- Route navigation
- Mail sorting
- Compassionate communication
- Patient advocacy
- Critical thinking
- Flexibility and adaptability
- Patient care
- Patient hygiene assistance
- Health monitoring
- Team collaboration
- Physical stamina
- HIPAA compliance
- Time management
- Feeding assistance
- Problem-solving
- Attention to detail
- Active listening
- Appointment confirmation
- Inventory control
- Filing and sorting
- Record keeping
- Scheduling
- Email and telephone decorum
- File management
- Multitasking and organization
- Verbal and written communication
- Calendar management
- Office management
Certification
- Cna License
- Adjusters License
Timeline
City Letter Carrier
USPS
09.2023 - Current
Front Office Manager
Alabama Podiatry Care
01.2022 - 09.2023
City Letter Carrier
USPS
08.2018 - 12.2021
Customer Service Representative
Alorica
03.2015 - 08.2018
High School Diploma -
James Madison High School
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