Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Takenia Dase

St Louis,MO

Summary

Hardworking employee enthusiastic about learning the transportation field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Bus Operator

Bi State Development
08.2021 - Current
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from unit.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Implemented conflict resolution strategies to maintain positive atmosphere onboard unit during challenging situations.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting

Group Leader

General Motors Co
10.2018 - 08.2021
  • Improved team productivity increasing it to 87% (327) units being built and shipped from cab-set department
  • Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
  • Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
  • Conducted regular performance evaluations and provided constructive feedback to team members, contributing to professional growth and development.
  • Coordinated training programs for staff development, equipping them with skills necessary for success in their roles.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.

Customer Service Representative

Avis Budget Group
10.2017 - 10.2018
  • Upsold 40% of customers
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Continuously met or exceeded sales targets through effective communication and relationship building with clients.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Developed loyal clientele base through consistent follow-up and personalized service offerings.
  • Managed multiple tasks in high-volume environment.

Team Leader

Serco Global Services
10.2016 - 05.2018
  • Managed over 150 customer calls per day
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Property Manager

Community Asset Management Co.
04.2014 - 10.2016
  • Managed to get lease-up to 96% across 3 properties
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.

Cashier

Churches Chicken
07.2010 - 06.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Master Of Arts - Human Resources Management

Webster University
St Louis, MO
06.2017

Bachelor of Arts - Criminal Justice

Lane College
Jackson, TN
06.2014

Skills

  • Safe Driving Skills
  • Valid MO Drivers License
  • GPS Mapping
  • Effective Communication Skills
  • Incident Reporting
  • Customer Service
  • Professionalism
  • Multitasking Abilities
  • Time Management
  • Problem Solving
  • Interpersonal Skills
  • Operations Management
  • Strategic Planning
  • Performance Evaluations
  • Complex Problem-Solving
  • Staff Training and Development
  • Quality Assurance
  • Human Resources Management
  • Goal Setting

Accomplishments

  • Supervised team of 12 staff members.

Affiliations

  • Society of Human Resource Management

Timeline

Bus Operator

Bi State Development
08.2021 - Current

Group Leader

General Motors Co
10.2018 - 08.2021

Customer Service Representative

Avis Budget Group
10.2017 - 10.2018

Team Leader

Serco Global Services
10.2016 - 05.2018

Property Manager

Community Asset Management Co.
04.2014 - 10.2016

Cashier

Churches Chicken
07.2010 - 06.2014

Master Of Arts - Human Resources Management

Webster University

Bachelor of Arts - Criminal Justice

Lane College

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Takenia Dase