Summary
Overview
Work History
Education
Skills
Timeline
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Teasha WRIGHT

Pittsburgh,PA

Summary

Professional driver and sales professional with 10+ years of combined experience in Client/Consumer relations, team leadership, project management and strong verbal communication skills. While implementing measures to ensure day to day operations remain within or exceed company targets and team goals.

Overview

23
23
years of professional experience

Work History

Professional Driver

First Student Group
Pittsburgh, PA
06.2016 - 03.2024
  • Maintained safe driving history with no critical incidents over 5+ years timeframe.
  • Collected school children and correctly secured passengers in order to uphold safety standards and reduce injuries.
  • Transported clients to events and programs according to activity schedule.
  • Documented customer service issues, expenses, mileage and other key information.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Documented daily mileage, gas and other data.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Life Insurance Broker

Easy Protection
Pittsburgh, PA
05.2014 - 06.2016
  • Created documents comparing all offered products and prices to enable agents to quickly prepare quotes.
  • Offered policy guidance and management to promote asset protection.
  • Researched strengths and weaknesses of competitors to develop strategies for increasing new business.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Developed insurance cross-selling opportunities in partnership with Clients.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Life Insurance Agent

A.I.L.
Pittsburgh, PA
05.2013 - 04.2014
  • Communicated with clients to understand needs and identify best policies for each case.
  • Created documents comparing all offered products and prices to enable agents to quickly prepare quotes.
  • Exceeded company sales goals for new policies.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Lead Sales Specialist

Sears
Pittsburgh, PA
06.2004 - 09.2010
  • Created strategies to expand existing customer base and increase sales.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Researched items at other locations to find products requested by shoppers.
  • Checked store shelves and restocked products from inventory in back room.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Created eye-catching merchandise displays to entice customers into store.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.

Coordination of Benefits Specialist

Highmark Blue Cross Blue Shield
Pittsburgh, PA
10.2000 - 06.2004
Teasha
  • I started off as a Clerk at Highmark, then was promoted to Customer Service Representative, and moved up to a C.O.B Specialist.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Recorded and reported job-related activities, findings, discrepancies and decisions.
  • Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
  • Provided advanced support for Customer Service projects with strong documentation, reporting and customer service skills.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Tracked outgoing and incoming money of Multiple Insurance Companies and assisted in quality control management duties.

Education

Some College (No Degree) - Information Technology

Duquesne University
Pittsburgh, PA

Completion GPA 3.9 - Information Science

Bidwell Training Center
Pittsburgh, PA
07.1997

Some College (No Degree) - Liberal Arts And General Studies

Community College of Allegheny County
Pittsburgh, PA

High School Diploma -

Peabody High School
Pittsburgh, PA
06.1991

Skills

  • Executive Team Leadership
  • Client/Vendor relations
  • Market Analysis
  • Budgeting and Finance
  • Project management
  • Team liaison
  • Strong Verbal Communication
  • Willingness to learn & utilize Problem-solving techniques
  • Able to interact with diverse populations
  • Effective management skills and detail oriented

Timeline

Professional Driver

First Student Group
06.2016 - 03.2024

Life Insurance Broker

Easy Protection
05.2014 - 06.2016

Life Insurance Agent

A.I.L.
05.2013 - 04.2014

Lead Sales Specialist

Sears
06.2004 - 09.2010

Coordination of Benefits Specialist

Highmark Blue Cross Blue Shield
10.2000 - 06.2004

Some College (No Degree) - Information Technology

Duquesne University

Completion GPA 3.9 - Information Science

Bidwell Training Center

Some College (No Degree) - Liberal Arts And General Studies

Community College of Allegheny County

High School Diploma -

Peabody High School

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Teasha WRIGHT