Overview
Work History
Education
Timeline
Generic

Teasia Covington

Concord,NC

Overview

8
8
years of professional experience

Work History

Behavioral Health Care Specialist

Novant Health
02.2022 - Current
  • Maintain complete chart notes; maintain confidentiality and adhere to all HIPAA policies
  • Facilitate and lead groups
  • Attend and participate in all required agency meetings and in-service trainings
  • Working closely with clients to develop treatment plans and make referrals as needed
  • Created a database for patients to use, in order to find community resources
  • Coordinating the care with other interdisciplinary care team members.

Behavior Technician

ABA Priorities
08.2020 - 01.2022
  • Provide direct care to clients in one-on-one therapy setting to implement skill acquisition and behavior reduction treatments
  • Collect and record data on patient behavior
  • Maintain strict confidentiality
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Assisted clients in identifying and setting goals to promote positive behavior development.

Area Manager

B.Good
10.2018 - 03.2020
  • Supervise two stores on a weekly basis to ensure company standards are upheld at both stores
  • Maintained proper food sanitation policies with team
  • Completed the daily cash count, ensuring deposit and draws were accurate, and brought deposit to bank
  • Ordered, received, stocked and managed inventory, oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent inaccuracies
  • Hire, train, and evaluate employees based on company guidelines.

Mentor

iQor
01.2017 - 10.2018
  • Promoted quickly to mentor team of 12, while also doing two hours of calls per day
  • Assisted agents with questions with their calls and providing help in finding the solution for future calls
  • Taking escalated calls to provide a solution for client
  • Motivated team of call center agents to meet productivity goals and metrics.

Customer Service Representative

Xerox
01.2016 - 01.2017
  • Took 50-100 calls per day while resolving customer issues quickly and effectively
  • Resolved troubleshooting problems and remained up to date on latest technology for company
  • Trained customers of various backgrounds and levels on how to use their personal/business Apple technology.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

BS in Criminal Justice -

UNC Charlotte
Charlotte, NC
05.2019

Timeline

Behavioral Health Care Specialist

Novant Health
02.2022 - Current

Behavior Technician

ABA Priorities
08.2020 - 01.2022

Area Manager

B.Good
10.2018 - 03.2020

Mentor

iQor
01.2017 - 10.2018

Customer Service Representative

Xerox
01.2016 - 01.2017

BS in Criminal Justice -

UNC Charlotte

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Teasia Covington