Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

TeAsia Hill

Brandon

Summary

Experienced customer service professional with over a decade of expertise in resolving inquiries, providing policy and service information, and maintaining a clean and safe environment. Skilled at navigating technologies and demonstrating resilience in dynamic work settings. Proficient in customer service, data entry, and medical billing and coding, offering comprehensive support across diverse functions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Collection Specialist II

JPMorgan Chase
04.2022 - Current
  • 100% phone-based interaction.
  • Subject Matter Expert on business processes and procedures
  • Problem solving for customers inquiries regarding credit card hardship payment programs
  • Provide support and guidance for colleagues to successfully navigate through calls to find best solution for past due accounts
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with the customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Provide Coaching during call listening and monitor performance and assist with developing better customer service and collections skills while building rapport with customers for colleagues

Customer Service Claims representative

Maximus Federal Services
04.2020 - 04.2022
  • 100% Phone Based Customer and Provider office Interaction
  • Resolved customer inquiry and complaints
  • Responded to medical claim inquiries
  • Help Medicare beneficiaries submit applications and compare for Medicare Prescription drug plans or Medicare advantage plans

Behavioral Health Technician

DACCO Behavioral Health
11.2019 - 04.2020
  • Monitor the security of both the clients and the building to ensure contract requirements are met.
  • Keep effective documentation of client behaviors.
  • Monitor urine drug screens and client medications.
  • Transport clients to necessary appointments.
  • Clerical updating census bed assignment and drug test list
  • Look up client's appointments and visits and coordinate transportation

Mental Health Technician

Truman Medical Center
08.2013 - 05.2019
  • Provides direct assistance to patients
  • Assists with administrative duties
  • Take vitals and patient measurements
  • Use CPI in crisis situations
  • Assist with daily living activities
  • Ensuring patient documentation is complete and accurately labeled paper & via EMR

Education

Medical Records Undergraduate -

University of Phoenix, Phoenix, AZ
10.2021

High School - undefined

Lee’s Summit West High School
05.2010

Skills

  • Data Entry
  • Medical Claims
  • Medical insurance verification
  • Medical Insurance enrollment
  • Fax Scanning, Coping
  • Microsoft Excel
  • Microsoft Word
  • Documentation
  • Payment processing
  • Medical Records
  • Communication
  • Problem-solving

Accomplishments

After following the company processes and providing efficient service to customers I received promotion to assist colleagues in navigating calls to achieve best results after 6 months of PHONE INTERACTION WITH THE FIRM

Certification

Medical Record

Timeline

Collection Specialist II - JPMorgan Chase
04.2022 - Current
Customer Service Claims representative - Maximus Federal Services
04.2020 - 04.2022
Behavioral Health Technician - DACCO Behavioral Health
11.2019 - 04.2020
Mental Health Technician - Truman Medical Center
08.2013 - 05.2019
Lee’s Summit West High School - High School,
University of Phoenix - Medical Records Undergraduate,

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