Te'asia Madkins
Enid,MS
Summary
Experienced and adaptable professional with a proven track record in healthcare customer service and administration. Adept at thriving in fast-paced environments, I bring meticulous attention to detail and excellent organizational skills to every task. My ability to perform successfully in team environments is complemented by strong communication skills, both verbal and written. Proficient in navigating multiple computer screens and applications, with expertise in alpha-numeric data entry. With a commitment to excellence and a dedication to continuous learning, I am well-equipped to deliver exceptional service and contribute effectively to any team.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Foundever
Miami, FL
10.2020 - 01.2024
- Provided exceptional customer service by handling inquiries from patients, healthcare providers, and insurance carriers in a fast-paced environment.
- Responded to an average of 80+ inbound calls per day, addressing diverse concerns ranging from billing inquiries to appointment scheduling with empathy and professionalism.
- Initiated and negotiated payment plans tailored to patients' financial situations, effectively managing outstanding balances while ensuring patient satisfaction.
- Utilized multiple resources and software systems to accurately resolve inquiries and update patient records in real-time, maintaining data integrity and confidentiality.
- Consistently met or exceeded performance goals, including call handling metrics, first call resolution rates, and customer satisfaction scores.
- Completed comprehensive training programs to develop proficiency in healthcare regulations, HIPAA compliance, and company-specific processes, demonstrating adaptability and a commitment to continuous learning.
Patient Customer Service
Ajinomoto
Oakland, MS
01.2020 - 09.2023
- Managed high call volumes, averaging over 80 inbound calls per day, addressing inquiries from patients, doctor's offices, and private insurance carriers promptly and professionally.
- Demonstrated proficiency in initiating and negotiating payment plans to assist patients in managing outstanding balances, ensuring compassionate and effective resolution.
- Utilized a variety of resources and tools to efficiently resolve patient inquiries during phone interactions, maintaining a high level of accuracy and customer satisfaction.
- Consistently met and exceeded performance goals, including call handling metrics and quality assurance standards.
- Successfully completed a structured training program to become proficient in company processes and procedures, adapting quickly to new information and workflows.
Education
High School Diploma -
Charleston High School
Charleston, MS05-2023
Skills
- Adaptability
- Attention to Detail
- Team Collaboration
- Organizational Skills
- Computer Proficiency
- Data Entry
- Communication Skills
Timeline
Healthcare Customer Service Representative
Foundever
10.2020 - 01.2024
Patient Customer Service
Ajinomoto
01.2020 - 09.2023
High School Diploma -
Charleston High School
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