Teauna Felder
Cleveland Heights,OH
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
5
5
years of professional experience
Work History
Legal Assistant- Left to Take College Course in NJ
Newburgh Heights Prosecutor's Office
03.2024 - 06.2024
- Data Entry
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Interacted with customers and employees to resolve customer service concerns.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Legal Assistant
Mark Fishman Office Of Law
08.2022 - 03.2024
- Communicate with clients, opposing counsel, and the general public;
- Prepares, type, enter, proofread and process legal and administrative correspondence and documents;
- Receives and screens visitors and telephone calls, responds to inquiries, and provides reception desk support as needed;
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
Coordinator (Volunteer/Intern)
Cleveland Association Of Black Story Tellers, Inc
05.2019 - 02.2022
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Excellent organizational, time management, analytical, written, and oral communication, and problem-solving skills.
- Ability to work under pressure and respond positively to changing priorities
- Receptive to learning new systems and applications.
- Organized and detail-oriented with strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Increased client engagement by 20%
Education
Bachelor of Arts - History
Case Western Reserve University
Cleveland, OH05.2023
Skills
- Microsoft office
- Claims processing
- Caseload management
- Damage assessment
- Reliability and punctuality
- Cash handling
- Guest services
- Critical thinking
- Claims investigation
- Active listening
Timeline
Legal Assistant- Left to Take College Course in NJ
Newburgh Heights Prosecutor's Office
03.2024 - 06.2024
Legal Assistant
Mark Fishman Office Of Law
08.2022 - 03.2024
Coordinator (Volunteer/Intern)
Cleveland Association Of Black Story Tellers, Inc
05.2019 - 02.2022
Bachelor of Arts - History
Case Western Reserve University
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