TEAURA L. AUSTIN
Fort Worth
Summary
Compassionate professional in community and social services, highly productive and efficient in task completion. Possess specialized skills in crisis intervention, program development, and stakeholder engagement. Excel at communication, empathy, and problem-solving to drive positive outcomes and support community well-being.
Overview
8
8
years of professional experience
Work History
Volunteer
Agape United Christian Fellowship
01.2023 - Current
- Praise and Worship Team/ Kids Ministry Leader
Store specialist
Spectrum
01.2023 - Current
- Proactively assists customers by providing information, support and services
- Can shift into high gear in our fast-paced retail stores
- Will jump into helping team members
- Operate a cash register, and navigate computer systems
- Strives to be winners in professional appearance, attitude and performance
- Receives and unpacks incoming orders, checking against items listed on requisitions, packing slips and/or Invoices
- 2 years of experience in e-commerce, monetization, or related experience thrive in a fast-paced team environment
Customer Service Rep/ Technical support 1
Vyve Broadband Cable Company
09.2018 - 08.2022
- Read from scripts
- Sell products and services
- Inform customer of deals and promotions
- Maintain financial accounts by processing customer adjustments
- Ability to multitask, prioritize and manage time effectively
- Hands-on problem-solving ability.
- Excellent verbal and written communication skills
- Excellent problem-solving and troubleshooting skills.
- Organized paperwork and data entry
- Efficient in time management and multitasking
- Input customer data and payments into billing system
- New services and products to existing customers
- Strong interpersonal and communication skills (verbal and written).
- Proficient in data entry, time management, and multitasking.
- Hands-on problem solving and troubleshooting expertise.
- Familiarity with e-commerce operations and retail systems.
- Adaptable in fast pace environments with a commitment to continuous improvement.
- Physically capable of prolonged standing and lifting up to 35 lbs.
Education
Medical Administrative Assistant Certificate -
Everest College
TXHighschool diploma -
Cassata High school
OKSkills
- Strong interpersonal and communication skills
- Proficient in data entry
- Time management
- Multitasking
- Problem solving
- Troubleshooting
- Familiarity with e-commerce operations
- Familiarity with retail systems
- Adaptable in fast pace environments
- Commitment to continuous improvement
- Physically capable of prolonged standing
- Lifting up to 35 lbs
Volunteer Experience
The Fire House Warrior Church, Bethel Acres, OK, 11/21/21, Present, Actively contribute to community service initiatives and events in DFW
Timeline
Volunteer
Agape United Christian Fellowship
01.2023 - Current
Store specialist
Spectrum
01.2023 - Current
Customer Service Rep/ Technical support 1
Vyve Broadband Cable Company
09.2018 - 08.2022
Medical Administrative Assistant Certificate -
Everest College
Highschool diploma -
Cassata High school