Salesforce
Tess Brown
Office Assistant
Savannah,Georgia
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Econolodge
Savannah, GA
02.2022 - 02.2024
- Welcomed customers with a professional and amiable demeanor.
- Handled phone calls, addressed inquiries, and recorded messages.
- Entered guest details into the computer system with accuracy and security
- Confirmed the accuracy of room rates and additional charges during the check-in procedure.
- Monitored the security cameras in the lobby area as necessary.
Gate Clerk
StaffCo
Savannah, GA
06.2022 - 09.2023
- Recorded and monitored entry and exit logs with precision.
- Managed the organization of documents pertaining to entry and exit activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Utilized radio communication systems as needed.
- Managed shipment tracking to ensure efficient logistics operations.
Client Operations Representative
Teleperformance USA
Savannah, GA
09.2020 - 01.2022
- Consistently maintained client confidentiality in accordance with HIPAA regulations.
- Updated patient files in accordance with company policy and procedure guidelines.
- Ensured accuracy of data entry by verifying patient demographic information.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing comprehensive information on healthcare services.
Consumer Relations Specialist
Walgreens Boots Alliance
Savannah, Georgia
02.2020 - 09.2020
- Utilized effective problem-solving techniques to resolve complex customer issues.
- Compiled detailed records of all interactions with customers including notes about conversations, resolutions, follow-up activities.
- Ensured consistent adherence to company policies when resolving customer queries and grievances.
- Participated in a collaborative effort to gather crucial data on consumer and customer tracking.
- Resolved customer escalations through direct client engagement.
Education
GED -
Technical College System of Georgia
Atlanta, GA06-1988
Skills
- Transportation information
- Safety and security procedures
- Front Office Support
- Guest Relations
- Credit and cash payments
- Transaction Processing
- Administrative Skills
- Microsoft Office
- Documentation
- Clerical duties
- Listening Skills
- Personable Demeanor
- Room Assignments
- Posting Charges
- Lobby Auditing
Affiliations
- Aspiring and Active Interior Decorator
- Practicing Chandler
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work from home optionFlexible work hoursPersonal development programsPaid time offWork-life balanceCareer advancementQuote
"If you have no confidence in self, you are twice defeated in the race of life; With confidence you have won even before you have started".
Marcus Garvey
Software
Genesys
Microsoft Offiice
Timeline
Gate Clerk
StaffCo
06.2022 - 09.2023
Front Desk Agent
Econolodge
02.2022 - 02.2024
Client Operations Representative
Teleperformance USA
09.2020 - 01.2022
Consumer Relations Specialist
Walgreens Boots Alliance
02.2020 - 09.2020
GED -
Technical College System of Georgia
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