Tecali Brock
Union City,GA
Summary
Hardworking team player with more than 15 years of expertise working as a Fragrance Specialist. Highly trained in sales strategies and creating collaborative relationships with the sales team.
Overview
17
17
years of professional experience
Work History
Fragrance Vendor
AllWork(Givenchy & Kenzo Parfums)
02.2023 - Current
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management and restocking efforts, minimizing out-of-stock situations and maintaining accurate records.
- Established a positive reputation as a reliable and knowledgeable Fragrance Vendor by consistently delivering exceptional customer experiences.
- Partnered with leading fragrance brands to stay current on industry trends, new product releases, and training opportunities.
- Provided training to new team members on product knowledge, sales techniques, and customer service standards.
- Offered expert knowledge of various fragrance brands, educating customers on scent profiles, ingredients, and proper application techniques.
- Developed strong relationships with clients by offering exceptional customer service and follow-up consultations.
- Optimized customer satisfaction by assisting in resolving any issues or concerns regarding their purchases promptly and professionally.
- Conducted in-store and offsite events to promote new fragrance launches, driving brand awareness and generating increased sales.
- Boosted customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
- Assisted with sales forecasting and budgeting efforts in collaboration with store management, helping to achieve overall financial goals for the fragrance department.
- Worked closely with store visual merchandising teams to create eye-catching window displays featuring popular fragrances or special promotions.
- Achieved monthly sales targets through consistent upselling and cross-selling of complementary products.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Wrapped, boxed and weighed bakery department products.
Sales Associate/Counter Manager
Macys Department Store
09.2007 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for advertised sale days.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Medical Debt Collector
K.E.S
05.2020 - 03.2022
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained a detailed knowledge of federal and state regulations governing medical debt collections, ensuring full compliance with all applicable laws and ethical standards.
- Worked closely with insurance companies to verify coverage details, coordinate benefits, and secure prompt payment for outstanding medical debts.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
Education
High School Diploma -
05.1995
Skills
- Customer Engagement
- Brand Awareness
- Store maintenance
- Upselling strategies
- Promotional Events
- Cross-selling techniques
- Client Relationship Building
- Interpersonal and written communication
- Experience management
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Time Management
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Decision-Making
- Cash Handling
- Goal-Driven
- Excellent Written and Verbal Communication
- Inventory and Stocking
- Store Opening and Closing
- Task Prioritization
- Engaging with Diverse Customers
- Product Knowledge
- Analytical Thinking
- Professionalism
- Goal Setting
- Documentation And Reporting
- Inventory Management
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Sales expertise
- Problem-solving aptitude
Timeline
Fragrance Vendor - AllWork(Givenchy & Kenzo Parfums)
02.2023 - Current
Medical Debt Collector - K.E.S
05.2020 - 03.2022
Sales Associate/Counter Manager - Macys Department Store
09.2007 - 08.2022
DeVry Institute - ,
Harper High School - High School Diploma,
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