Summary
Overview
Work History
Education
Skills
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Timeline
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TECALLI DENSON

Hampton,GA

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

9
9
years of professional experience

Work History

Legal Assistant

South Atlanta Injury Lawyers
06.2022 - Current
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Offer customer service to customers in a professional manner
  • Responsible for intake and case management
  • Maintaining constant contact with clients and medical providers
  • Requesting and obtaining and reviewing certified medical records from variety of providers
  • Ensuring client satisfaction with law firm, their treatment providers, and employers.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.

Associate Access Specialist

Medix Staffing, Call Center
09.2021 - 05.2022
  • Provided service to patients and providers
  • Answered calls for Covid-19 hotline
  • Demonstrate exceptional customer service and patient focus to make sure each encounter was exceptional
  • Scheduled appointments
  • Received and routed business correspondence to correct departments and staff members
  • Created patient charts by entering required information into electronic databases and maintain accurate records
  • Maintain compliance with HIPPA rules and regulations
  • Verify patient insurance
  • Verify patient demographics
  • Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
  • Streamlined registration process for new patients, resulting in reduced wait times and increased satisfaction.
  • Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
  • Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
  • Improved client access to resources by implementing efficient scheduling and appointment systems.

Referral Coordinator

Your Town Health
03.2019 - 09.2021
  • Scheduled patients according to availability, urgency and insurance authorization guidelines
  • Managed up to 15 patient referrals daily through multi-line telephone system
  • Verified documents and associated records to catch and resolve discrepancies
  • Developed productive working relationships with numerous insurance company representatives
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines
  • Answered questions and resolved concerns raised by both patients and specialists
  • Reviewed demographic, clinical and insurance information before sending to referred specialists
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout
  • Insurance Verification
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout referral process.

Customer Service Representative/Enrollment Specialist

Maximus Call Center
09.2015 - 02.2019
  • Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Enrolled customers into Health Care Program that best fit their financial budget

Education

GED -

Upson-Lee High School
Thomaston, GA
01.1997

Skills

  • Medical Records Request
  • Legal Research (LexisNexis)
  • Task Calendaring
  • Court Calendaring
  • Google Office
  • DubSado
  • FileVine
  • Client Interview
  • E-Filling & records Management
  • Notary
  • Materials preparation
  • Interpersonal and written communication
  • Typing speed 60 wpm
  • Medical terminology
  • Self-motivated
  • Data entry
  • Skilled in Windows Vista/XP, MS Word, MS Excel, MS Powerpoint, Access, Outlook, Visio, Meditech, FileVine, LeadDocket
  • Conflict resolution
  • Extremely organized
  • Clerical support
  • Document scanning
  • Data analysis
  • Data management
  • Strong verbal communication
  • Problem-solving abilities
  • Computer Proficiency
  • Call center experience
  • Microsoft Excel
  • Scheduling
  • Microsoft Outlook
  • Customer Relationship Management (CRM)
  • Microsoft PowerPoint
  • Dispute Resolution
  • Appointment Scheduling
  • HIPAA Regulations
  • Medical Terminology
  • Insurance Verification
  • Medical terminology knowledge
  • Pre-authorizations

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Timeline

Legal Assistant

South Atlanta Injury Lawyers
06.2022 - Current

Associate Access Specialist

Medix Staffing, Call Center
09.2021 - 05.2022

Referral Coordinator

Your Town Health
03.2019 - 09.2021

Customer Service Representative/Enrollment Specialist

Maximus Call Center
09.2015 - 02.2019

GED -

Upson-Lee High School

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TECALLI DENSON