Techell Holloman
Baraboo,WI
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Great Wolf Lodge
01.2023 - Current
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Coordinated with housekeeping and maintenance teams to address guest requests efficiently.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Maintained accurate records of guest transactions and billing information for auditing purposes.
- Collected room deposits, fees, and payments.
Receptionsit
Bluegreen Vacations
06.2024 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Front Office Manager ( Internship)
Tru By Hilton
03.2024 - 09.2024
- Provided leadership to ensure that all front office team members were delivering excellent customer service.
- Coordinated with other departments to ensure the smooth running of the entire hotel operation.
- Assisted in recruiting, training, evaluating, and developing staff members to maintain high standards of performance.
- Implemented customer service protocols, improving guest experiences through effective communication.
- Coordinated scheduling for staff shifts to optimize coverage during peak hours.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Housekeeping Inspector
Emerald Grande at Harbor Village
11.2022 - 03.2023
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
Preschool Teacher (Temporary)
Bright Starz Childcare
08.2021 - 11.2021
- Developed and implemented age-appropriate lesson plans fostering cognitive and social development.
- Facilitated engaging activities promoting language acquisition and motor skills in preschool-aged children.
- Assessed student progress through systematic observations and tailored interventions to enhance learning outcomes.
- Collaborated with parents to discuss child development, addressing concerns and reinforcing educational goals at home.
Primary School Teacher ( Trainee)
Run Away Bay All-Age
01.2020 - 05.2020
- Integrated technology into lessons to facilitate interactive and dynamic learning experiences.
- Organized extracurricular activities that promoted teamwork and leadership skills among students.
- Participated in professional development workshops to continuously refine teaching methodologies and educational techniques.
- Assessed student progress through various evaluation methods, ensuring individualized support where necessary.
Education
Bachelors - Education
The Moneague College
01.2021
Skills
- Effective Communication
- Data Research Analysis
- Human Resource Operation
- System Operation
- Team Player
- Initiative
- Microsoft Office
- Excel
- Effective multitasking
- Customer service
- Scheduling and calendar management
- Operations management
- Team management
LANGUAGE
English
Certification
- Childhood Developmental courses
Timeline
Receptionsit
Bluegreen Vacations
06.2024 - Current
Front Office Manager ( Internship)
Tru By Hilton
03.2024 - 09.2024
Front Desk Agent
Great Wolf Lodge
01.2023 - Current
Housekeeping Inspector
Emerald Grande at Harbor Village
11.2022 - 03.2023
Preschool Teacher (Temporary)
Bright Starz Childcare
08.2021 - 11.2021
Primary School Teacher ( Trainee)
Run Away Bay All-Age
01.2020 - 05.2020
Bachelors - Education
The Moneague College
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