Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Techell Hollomon

Baraboo,WI

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Night Auditor

Hampton Inn By Hilton
Wisconsin Dells, WI
11.2023 - Current
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.

Front Desk Agent

Beal House by Hilton
Fort Walton Beach, FL
08.2023 - 09.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.

Front Office Manager

Tru By Hilton
Destin, FL
05.2023 - 08.2023
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.

Housekeeping Inspector

Emerald Grande at HarborWalk Village
Destin, FL
12.2022 - 05.2023
  • Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
  • Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
  • Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
  • Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
  • Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
  • Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.

Human Resources Manager

K9 Personal Protection LLC
07.2022 - 02.2023
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Coordinated technical training and personal development classes for staff members.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Front Desk Receptionist

Vacasa Real Estate
06.2022 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Hostess

Surf Hut
03.2022 - 06.2022
  • Answered customer questions about hours, seating and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Hotel Reservations Agent

Khalahari Resorts
11.2021 - 03.2022
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Hotel Reservations Agent

Hilton Garden Inn
09.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Reservation Specialist

AmericInn
05.2019 - 09.2019
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Coordinated bookings for up 100 rooms.

Guest Services Associate

Mt. Olympus Water and Theme Park
05.2018 - 09.2018
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Cleaned, stocked and sanitized restrooms to deliver guests immaculate, safe environments that reflected well on employer.

Education

The Moneague College

High School Diploma -

Jose Marti Technical High School

Skills

  • Good Communication
  • Creative
  • Team Player
  • Innovative
  • Organized
  • Initiative
  • Data Research and Analysis
  • Positive Attitude and Energetic
  • Telephone Etiquette
  • Call Answering and Routing
  • Microsoft Office
  • Human Resources Operations
  • File and Records Management
  • Company Organization
  • Talent Management
  • Balancing Transactions
  • Financial Reporting
  • Guest Services
  • Night Audit Reports
  • Front Desk Operations

References

References available upon request.

Timeline

Night Auditor

Hampton Inn By Hilton
11.2023 - Current

Front Desk Agent

Beal House by Hilton
08.2023 - 09.2023

Front Office Manager

Tru By Hilton
05.2023 - 08.2023

Housekeeping Inspector

Emerald Grande at HarborWalk Village
12.2022 - 05.2023

Human Resources Manager

K9 Personal Protection LLC
07.2022 - 02.2023

Front Desk Receptionist

Vacasa Real Estate
06.2022 - 07.2022

Hostess

Surf Hut
03.2022 - 06.2022

Hotel Reservations Agent

Khalahari Resorts
11.2021 - 03.2022

Hotel Reservations Agent

Hilton Garden Inn
09.2021 - 02.2022

Reservation Specialist

AmericInn
05.2019 - 09.2019

Guest Services Associate

Mt. Olympus Water and Theme Park
05.2018 - 09.2018

The Moneague College

High School Diploma -

Jose Marti Technical High School
Techell Hollomon