Summary
Overview
Work History
Education
Skills
Timeline
Generic

Techelle Limar

Riverside,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Cashier/ Prep Cook/ Team Member

Oh My Burger
10.2021 - 03.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
  • Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
  • Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
  • Received inventory deliveries, checked for accuracy, and stored products appropriately
  • Collaborated with other team members to complete prep tasks efficiently during busy periods
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative/Trainer

Ashley Furniture HomeStore
09.2019 - 07.2022
  • Field phone calls, emails, and chat requests
  • Provide information to customers about order status and product queries
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with the credit department to resolve disputed credit items
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Trained new personnel regarding company operations, policies and services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.

Data Processing Clerk

ViaTRON Systems, Inc.
03.2019 - 08.2019
  • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from customers
  • Create spreadsheets with large numbers of figures without mistakes
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Perform regular backups to ensure data preservation
  • Sort and organize paperwork after entering data to ensure it is not lost
  • Completed time-sensitive data entry requests.
  • Clearly communicated entry status via email or phone with other departments.
  • Performed regular quality control checks to verify accurate entry of data.
  • Verified data checking for compliance, error and repeat data.
  • Assisted team by compiling internal reporting data.
  • Verified data files prior to entry to maintain high data accuracy.

Front Desk Agent

Motel 6 / Studio 6
02.2018 - 10.2018
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information
  • Checked guests in/out; dealt with cash and credit card payments of bills. Responded to complaints and situations that required immediate attention. Ensured that all wake up calls are handled promptly and properly.
  • Concentrated on cleanness and neatness of desk and office areas.
  • Ensured transportation of guest to and from the hotel and managed their luggage
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained new staff members in customer service techniques and hotel operations.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.
  • Coordinated with vendors for repair and maintenance of hotel.

Guest Room Attendant and Front Desk

Flamingo Hotel and Casino
07.2015 - 09.2017
  • Took reservations and assisted guests with general services.
  • Checked guests in/out; dealt with cash and credit card payments of bills.
  • Responded to complaints and situations that required immediate attention.
  • Ensured that all wake up calls are handled promptly and properly.
  • Concentrated on cleanness and neatness of desk and office areas.
  • Ensured transportation of guest to and from the hotel and managed their luggage.
  • Available any time for guests to deal with their problems and complaints
  • Stock and sort supplies
  • Vacuum, clean, dust and polish guest rooms
  • Make beds, change sheets, remove and replace used towels and toiletries
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steam clean carpets)
  • Replenished guest room water glasses, toiletries, and paper products.
  • Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Inspected rooms to confirm adherence to department standards.
  • Reported damages, disturbances and shortcomings to supervisor.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Lead Staff

Pinnacle Community Services
02.2014 - 07.2015
  • Provide input and assist Program Director in planning and evaluating the program and participant’s goals.
  • Assist all staff and substitute for DSP as needed in special situations.
  • Assist in the implementation of individual planned program goals for each participant.
  • Maintain and document records of participant accidents/incidents as required.
  • Notify immediate supervisor of concerns/issues regarding participants, maintenance and repairs in the facility or company vehicles.
  • Participate in scheduled staff meetings and other meetings as assigned.
  • Assist all participants in being actively involved in the daily activities to achieve greater independence using person-centered planning and self-determination.
  • Maintain and submit all required records and reports.
  • Accompany and transport participants, volunteers and staff on scheduled community outings.
  • Supervise lunch period. Oversee arrivals and departures of participants.
  • Perform any other duties related to the field of service as may be assigned by the Program Director, Administrator, and/or Executive Director
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Sales Associate/Cashier Trainer

Columbia Sportswear
10.2013 - 06.2014
  • Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
  • Oversee and authorize guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts (i.e. competitive, employee sales, etc.); assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to company policies and procedures.
  • Responsible for assisting in training of new cashiers and cross-training of other associates.
  • Responsible for assisting in the preparation of daily deposits, change and media; does not have access to safe combinations and managers keys.
  • Ensures compliance of company policies, procedures and practices; and supports Company loss prevention efforts.
  • Oversees the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.
  • Provides orderly maintenance of front-end supplies.
  • Assist in providing guest service, floor moves, housekeeping, display maintenance and replenishing merchandise as needed
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Hs diploma - General education

San Pedro Senior High School
San Pedro, CA
06.2010

Skills

  • Housekeeping
  • Hotel experience
  • Cleaning
  • Filing
  • Customer Service
  • Guest Services
  • Cash Register
  • Communications
  • Inventory Clerk
  • Hospitality

Timeline

Cashier/ Prep Cook/ Team Member

Oh My Burger
10.2021 - 03.2024

Customer Service Representative/Trainer

Ashley Furniture HomeStore
09.2019 - 07.2022

Data Processing Clerk

ViaTRON Systems, Inc.
03.2019 - 08.2019

Front Desk Agent

Motel 6 / Studio 6
02.2018 - 10.2018

Guest Room Attendant and Front Desk

Flamingo Hotel and Casino
07.2015 - 09.2017

Lead Staff

Pinnacle Community Services
02.2014 - 07.2015

Sales Associate/Cashier Trainer

Columbia Sportswear
10.2013 - 06.2014

Hs diploma - General education

San Pedro Senior High School

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Techelle Limar