Hi, I’m
Te'Chera Thompson
Fort Worth
Summary
Dynamic leader with a proven track record at Brident Dental & Orthodontics, enhancing operational efficiency and customer satisfaction. Expert in financial management and fostering team leadership, I boosted team productivity and drove revenue growth. Achieved a 95% customer satisfaction rating through exceptional customer service and relationship management.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Driven and resourceful individual with knack for strategic thinking and effective communication. Possesses solid understanding of business operations and financial management, including budget analysis and project coordination. Capable of leveraging these skills to optimize processes and drive organizational success.
Overview
13
years of professional experience
1
Certification
Work History
Brident Dental & Orthodontics
Business Manager
11.2019 - Current
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Brident Dental & Orthodontics
Floor Supervisor
12.2014 - 11.2019
Job overview
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
DSS Research
Telephone Interviewer
04.2014 - 12.2014
Job overview
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Administered phone interviews to survey participants.
- Provided quality customer service to earn satisfaction ratings of 95%.
24 Hour Fitness
Kids Club Associate
08.2013 - 01.2014
Job overview
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
- Created new and fun activities to drive enthusiasm for children.
- Maintained accurate safety and attendance records.
Compass Children's Academy
Lead Teacher
05.2012 - 07.2013
Job overview
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Advantage Sales And Marketing
Food Demonstrator
08.2011 - 04.2012
Job overview
- Educated customers on proper cooking techniques, leading to improved confidence in their culinary abilities.
- Utilized well-developed communication and persuasion skills by promoting special offers and encouraging purchases of demonstrated products.
- Tracked success of demonstrations through feedback forms, making improvements as needed for future presentations.
- Prepared demonstration foods and placed on napkins or plates for attractive display.
- Exceeded sales goals through persuasive sales tactics that highlighted key features and benefits of products being demonstrated.
Education
Kaplan University, Fort Worth, TX
College/Trade School from Dental Assisting
12-2014
University Overview
- 4.0 GPA
- Honor Roll (2014)
Arlington Heights High School, Fort Worth, TX
High School Diploma
06-2011
University Overview
- 3.5 GPA
- summa cum laude graduate
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Documentation and reporting
- Business development
- Customer relationship management
- Sales and marketing
- Team building and leadership
- Employee scheduling
- Consulting
- Business management
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Dental Polishing Certification
- Dental Sealant Certification
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory, financial, and related reports tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionLanguages
English
Native or Bilingual
Timeline
Business Manager
Brident Dental & Orthodontics
11.2019 - Current
Floor Supervisor
Brident Dental & Orthodontics
12.2014 - 11.2019
Telephone Interviewer
DSS Research
04.2014 - 12.2014
Kids Club Associate
24 Hour Fitness
08.2013 - 01.2014
Lead Teacher
Compass Children's Academy
05.2012 - 07.2013
Food Demonstrator
Advantage Sales And Marketing
08.2011 - 04.2012
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Dental Polishing Certification
- Dental Sealant Certification
Kaplan University
College/Trade School from Dental Assisting
Arlington Heights High School
High School Diploma
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