Danielle Moore
Senior Customer Service Experience Manager
El Dorado,AR
Summary
Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Conduent
04.2017 - 04.2025
- Delivered multi-channel customer support, resolving inquiries with empathy and efficiency.
- Achieved first-contact resolution targets, boosting customer satisfaction.
- Mentored and trained new hires, improving team productivity.
- Led troubleshooting for mobile devices and provided digital wallet setup/support (Apple Pay, Apple Wallet).
- Educated customers on device insurance and facilitated repair/replacement processes.
Customer Service Representative
Direct Interactions
08.2015 - 08.2017
- Managed parking enforcement support: resolving violations, handling boot releases, and guiding payment plans.
Customer Service Representative
Virtually At Home
08.2016 - 04.2017
- Handled tax support inquiries for Intuit TurboTax customers via phone and web chat.
- Resolved technical/product-related concerns while maintaining service metrics.
Customer Service Representative
Alpine Access
08.2013 - 08.2015
- Provided wireless billing support and technical assistance for mobile device issues including nano SIM orders.
Education
Visual Communications
Art Institute of Pittsburgh
01.2010
Skills
- Customer Support & Relationship Management
- Conflict Resolution & Problem-Solving
- Mentorship & Training
- Multi-Channel Support (Phone, Email, Chat)
- Device & Software Troubleshooting
- Communication & Active Listening
- Complaint resolution
- Call control
Timeline
Senior Customer Service Representative
Conduent
04.2017 - 04.2025
Customer Service Representative
Virtually At Home
08.2016 - 04.2017
Customer Service Representative
Direct Interactions
08.2015 - 08.2017
Customer Service Representative
Alpine Access
08.2013 - 08.2015
Visual Communications
Art Institute of Pittsburgh
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