Brandi Savage

• Processed orders and inquiries received by fax, mail and telephone.
• Handled multi-line calls for patients or MD offices regarding orders for medications and services.
• Scanned prescriptions, imagine indexing, verified insurance information, test claims, drug shipment notifications, drug event reports, and facilitated prior authorizations.
• Assisted patients with completing forms to bill for services.
• Verified patient insurance eligibility.
• Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
• Streamlined patient admission processes, reducing wait times and improving overall efficiency.

• Handled the member and client communications processes for pharmacists.
• Reviewed members prescribed medications based on their medical condition in order to assess the appropriateness, safety, benefits, disadvantages, and cost-effectiveness of medication therapy.
• Prioritized members issues, so first contact resolution was given.
• Informed members on advantages, qualifications, and other details
• Reviewed the organization's adherence to CRM data maintenance.

• Repaired punctures by locating leaks, removing embedded objects, and patching holes.
• Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
• Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
• .Operated machines safely and correctly, including tire changers and wheel balancers.
• Evaluated tire tread depth and air pressure to verify proper tire inflation.

The Team Management Model was Designed and introduced in which I became the first lead in the development. Resulting in promotion of employees into increased levels of responsibility.

Lead Carepartner

• Streamlined workflow processes by implementing organizational systems that improved overall efficiency within every shift.El
• I oversaw new hire orientation and provided training to new hires
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Med-Aid

• Prepared medication doses accurately by following the medication administration record (MAR)
• Measured and recorded patients' weight, height, blood pressure, pulse and respiration.
• Collaborated with pharmacists on optimizing therapeutic regimens through drug selection and dosing adjustments based on specific patient needs and responses to treatments.(EMR)
• Provided skilled, timely and level-headed emergency response to critically-ill patients.

Resident Care Coordinator:

• Liaised with interdisciplinary teams such as nursing, therapy, nutritionists and social workers during case conferences discussing any adjustments needed for appropriate patient-centered care delivery.
• Streamlined patient admission processes, reducing wait times and improving overall efficiency.
• Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
• Supervised and coached team members on proper procedures and care standards.