Tecia DeJesus
Auburndale,FL
Overview
11
11
years of professional experience
Work History
Compassionate Care Hospice an Amedisys company
Lakeland, FL
07.2024 - Current
- Meet with patients and families regularly to monitor the patient and the caregiver's physical, emotional, and spiritual needs
- Assess patients’ medical and social histories to help develop care plans that meet their needs
- Work with doctors, nurses, and other healthcare professionals to coordinate treatment and care for hospice patients
- Arrange for home health aide, chaplain, and social worker visits to provide patients with the care they need in a timely and comforting manner
- Maintain records of patient care plans, medication administration, doctor orders, and other essential information about the patient
- Facilitate communication between patients, families, doctors, nurses, and other healthcare professionals
- Recommend treatment and equipment that could improve the patient’s quality of life
Registered Nurse
Select Medical Specialty Hospital
Fort Myers, FL
09.2021 - 06.2024
- Provide quality medical care for critically ill patients
- Follow provider orders
- Per policy and per hospital guidelines
- Assess and treat the patients providing timely attention with med administration
- Proper documentation on each patient
- Patient advocacy/ safety
- Participate in meetings and groups for pt and hospital safety and quality
- Report any adverse events
- Assist the team in charge nurse role providing extra help to the staff and supervisors
- Assisted the Quality department with reporting, monthly quotas, and QUAPI meetings
- Assume Charge nurse duties/responsibilities when assigned
- Nurse preceptor when needed
Student Nurse
Rasmussen University
Fort Myers, FL
01.2020 - 06.2021
- Followed all school and classroom policies, regulations, dress codes, and schedules
- Searched libraries and scholarly databases to locate necessary information for research projects
- Led group projects by delegating and assisting with activities
- Gathered information to research nursing topics to contribute to class/ group projects
- Worked in a team environment to maintain high levels of productivity
- Administered close patient care, including checking vital signs and checking telemetry
- Monitored each patient to meet appropriate care and document status changes
- Delivered exceptional care to patients by helping with mobility and daily living requirements
- Cared for each patient according to the care plan and physicians' instructions
Customer Service Representative
LSG Sky Chefs
Fort Myers, FL
10.2017 - 01.2019
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Developed community reputation through a commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services, and company information
- Consulted with outside parties to resolve discrepancies and create effective solutions
Transit Bus Operator
Lee Tran Services
Fort Myers, FL
08.2015 - 08.2017
- Provided passenger assistance including collecting fares and offering schedule and route information
- Maintained clean and neat shuttle for passenger comfort
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Operated with safety and skill to avoid accidents and delays
- Maintained frequent contact with dispatch to receive instructions and report delays or incidents
- Assisted passengers with moving and securing baggage
- Checked vehicle daily for maintenance needs, personally handled common upkeep, and reported any serious concerns to supervisor
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop
- Protected passengers from harm and bus from excess damage by complying with traffic regulations
Bus Operator
Suffolk Bus Corp Transportation
Bayshore, N.Y.
01.2015 - 06.2015
- Maintained a full understanding of local roads and traffic patterns
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote safety
- Transported passengers safely along prescribed routes according to tight schedules
- Helped passengers stow and retrieve luggage, bags, wheelchairs, and other items
- Performed regular bus inspections and checked all major systems, including brakes, steering, and windshield wipers
- Contacted dispatchers and company mechanics to report vehicle issues and other problems
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms
Transportation Dispatcher
Suffolk Bus Corp
Ronkonkoma, NY
11.2013 - 01.2015
- Handled incoming calls and emails from customers regarding issues with deliveries
- Reviewed paperwork and contracts before dispatching crew members to support accuracy and clarify understanding of all details
- Maintained updated and detailed records of calls in physical and electronic databases
- Delivered exceptional customer service to individuals contacting the company's call center for support and assistance
- Informed the service department about equipment breakdowns and provided updates on the completion of work orders on trucks and trailers
- Worked closely with customers to effectively resolve issues and complaints
- Coordinated dispatching of 300+ drivers to accomplish daily delivery requirements
- Checked that each scheduled route was appropriately covered by drivers
Timeline
Compassionate Care Hospice an Amedisys company
07.2024 - Current
Registered Nurse
Select Medical Specialty Hospital
09.2021 - 06.2024
Student Nurse
Rasmussen University
01.2020 - 06.2021
Customer Service Representative
LSG Sky Chefs
10.2017 - 01.2019
Transit Bus Operator
Lee Tran Services
08.2015 - 08.2017
Bus Operator
Suffolk Bus Corp Transportation
01.2015 - 06.2015
Transportation Dispatcher
Suffolk Bus Corp
11.2013 - 01.2015
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