Tecikna Dozier Williams
Columbia,SC
Summary
Dedicated and detail-oriented professional with a strong background in patient care and health record management. Known for implementing process improvements, ensuring HIPAA compliance, and providing exceptional support to enhance patient experiences.
Overview
6
6
years of professional experience
Work History
MSA/Certified Phlebotomy Technician
Defense Health Agency
Fort Jackson, SC
06.2023 - Current
- Update individual medical readiness in computerized and paper-based medical records. Use the MEDPROS database to verify, enter, and retrieve immunization and other health data on all soldiers as they’re in-processing.
- Documented patient information and sample details in electronic health records accurately for reliable tracking.
- Perform a variety of duties on a rotating basis as a Health Technician at various outpatient clinics to include phlebotomy, collection of nasopharyngeal swab specimens, registration, and labeling and handle the shipman of samples to the laboratory.
- Direct the inquiry to the appropriate section or provides information from own knowledge or from materials located in office files, records, and hospital information system Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Managed electronic health record system to ensure accurate patient documentation
- Implemented process improvements to reduce patient wait times and enhance satisfaction
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Processed laboratory specimens following established protocols, maintaining high standards of accuracy and quality control.
- Maintained and calibrated phlebotomy equipment, ensuring optimal functionality for efficient operations.
- Educated patients on procedures and post-collection care, enhancing their understanding and compliance.
Patient Care Coordinator
Coastal Rheumatolgy
Savannah, GA
04.2021 - 06.2023
- Managed patient records using EMR systems, maintaining accuracy and confidentiality.
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Assisted in developing patient care plans, facilitating communication between healthcare providers and patients.
- Streamlined intake processes, reducing wait times and enhancing patient satisfaction.
- Trained new staff on office procedures and software applications for improved efficiency.
- Implemented follow-up protocols to monitor patient progress and adherence to treatment plans.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Certified Nursing Assistant
Bryant County Health and Re-hab
Richmond Hill, GA
04.2020 - 04.2022
- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Assisted in mobility support, ensuring patient safety during transfers and ambulation.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC05-2026
Skills
- Detail-oriented
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Medical terminology proficiency
- Venipuncture expertise
- Patient support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Strong problem solver
Timeline
MSA/Certified Phlebotomy Technician
Defense Health Agency
06.2023 - Current
Patient Care Coordinator
Coastal Rheumatolgy
04.2021 - 06.2023
Certified Nursing Assistant
Bryant County Health and Re-hab
04.2020 - 04.2022
Bachelor of Science - Business Administration
Strayer University