Teckla Tavares
Kailua,United States
Summary
Customer Service Associate with over 25 years of experience in transforming service operations through innovative solutions and strategic process improvements. Demonstrates exceptional skills in time management and problem-solving, consistently achieving enhanced customer satisfaction and streamlined workflows. Excels in fostering team collaboration, mentoring new members, and driving a cohesive and high-performing customer service environment.
Overview
27
27
years of professional experience
Work History
Service Desk
HNS Service Desk
11.2020 - 09.2025
- Analyzed user feedback to identify recurring issues, leading to proactive updates and measurable improvements in system reliability.
- Collaborated with cross-functional teams to streamline service processes, enhancing communication and ensuring timely problem resolution.
- Implemented streamlined ticketing protocols, achieving faster response times and improved overall customer satisfaction.
- Maintained comprehensive documentation of service processes, ensuring consistency and adherence to operational standards while minimizing errors.
- Provided training and mentorship to new team members, promoting a supportive environment that enhanced team cohesion and performance.
- Enhanced service desk operations by implementing advanced ticketing software, yielding noticeable gains in response efficiency and customer satisfaction.
- Defense Information Systems Agency at Ford Island, HI
Service Attendant III
Service Attendant III
01.2017 - 11.2020
- Provided exceptional customer service, fostering a welcoming environment and enhancing client satisfaction through attentive engagement.
- Streamlined service processes to reduce wait times, resulting in measurable improvements in customer throughput and overall service efficiency.
- Monitored service metrics to identify trends, leading to targeted improvements that enhanced overall customer satisfaction.
- Fostered a collaborative team environment, ensuring staff were motivated and aligned with service goals.
- Cultivated a positive atmosphere through empathetic interactions, significantly boosting team morale and client trust.
- Continued Federal Solutions at JBPHH HI
Customer Service Associate
Customer Service Associate
03.1999 - 01.2017
- Analyzed customer feedback to identify service gaps, implementing targeted improvements that boosted overall service quality.
- Worked closely with team members to streamline processes, resulting in reduced response times and a more cohesive service environment.
- Maintained accurate customer records and documentation, ensuring compliance with company standards and enhancing operational efficiency.
- Enhanced customer service protocols, leading to measurable improvements in customer satisfaction ratings and fostering long-term loyalty.
- Facilitated training sessions for new associates, promoting teamwork and knowledge sharing to elevate overall service performance.
- Provided empathetic support to customers, effectively resolving inquiries and building rapport to ensure a positive service environment.
- AT&T Corp at JBPHH HI
Education
Diploma -
James Campbell High School
Ewa Beach, HICertificate - undefined
Leeward Community College
Waipahu, HI01.1998
Skills
- Time Management - Experienced
- Team Collaboration - Experienced
- Problem Solving - Skillful
- Adaptability - Skillful
- Customer Relationship Management - Expert
- Organized - Experienced
- Focused - Experienced
Timeline
Service Desk
HNS Service Desk
11.2020 - 09.2025
Service Attendant III
Service Attendant III
01.2017 - 11.2020
Customer Service Associate
Customer Service Associate
03.1999 - 01.2017
Certificate - undefined
Leeward Community College
Diploma -
James Campbell High School