Summary
Overview
Work History
Education
Timeline
Generic

Tess Palmatier

Binghamton,NY

Summary

A highly energetic and self-motivated individual with strong customer service and analytical skills. Extensive knowledge and in depth experience of the customer service industry has provided the tools to successfully resolve complex issues and manage a case load thoroughly while providing a positive and satisfying outcome.

Overview

22
22
years of professional experience

Work History

Personal Care Assistant (PCA)

Springbrook
12.2019 - 03.2025
  • Cared for a Cerebral Palsy / scoliosis boy who was bed bound.
  • The position required meal prep and feeding him.
  • Changing and cleaning him, sponge baths and hair washing.
  • The day consisted of his video games, his tablet and his selected television programs.
  • We would also work at his level on educational games and lots of reading.
  • Also assisted with certain medication delivery and transportation to and from doctors and events as needed.

Customer Care Representative

Spectrum Communications
01.2016 - 11.2019
  • Scheduling new service installations as well as current customer service issues.
  • Conflict resolution with billing and customer complaint.
  • Offering and adding service upgrades to current customers.
  • Accepting payment transaction, and applying credits to customer accounts.
  • Trouble shooting with customers to resolve service outages and problems with equipment. technical support.

PCA Personal Care Assistant

Home Instead Senior Care
05.2015 - 12.2015
  • Care Companion for elderly and persons with Dementia and or Alzheimer's disease.
  • Meal prep, shopping, assisted bathing and transportation to and from appointments.
  • Having coffee with my care, while playing a hand of cards or putting together a puzzle.
  • Taking walks and gardening with the ladies in my care
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.

Escrow Officer

J.P Morgan Chase
11.2002 - 05.2015
  • Specialized in tax mitigation as a senior tax associate dealing with time sensitive issues for the mortgage department.
  • Protecting them from and or purchasing them back from tax sale.
  • Securing the banks interest in the property at little or no additional cost to the bank.
  • As well as escrow balancing mortgages for JP Morgan Chase finding errors, missing or surplus payments making sure all ends balances and moved smoothly.
  • Special project handling military mortgages that were handled and put on the verge of or improperly thrown into foreclosure.
  • Secured these mortgages for the bank and made sure any funds owed back to the military members was executed.
  • This included handling error reports for the department any errors found were sent to associates to have those accounts corrected.

Education

General Equivalency Diploma - General Studies

Board of Cooperative Educational Services
Binghamton, NY

Timeline

Personal Care Assistant (PCA)

Springbrook
12.2019 - 03.2025

Customer Care Representative

Spectrum Communications
01.2016 - 11.2019

PCA Personal Care Assistant

Home Instead Senior Care
05.2015 - 12.2015

Escrow Officer

J.P Morgan Chase
11.2002 - 05.2015

General Equivalency Diploma - General Studies

Board of Cooperative Educational Services

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Tess Palmatier