Summary
Overview
Work History
Education
Skills
Timeline
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Tecoya Adkins

Tecoya Adkins

Austell,Georgia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Senior Customer Support Specialist

DMAGLLC
02.2020 - Current
  • Mentored and trained new customer service team members, enhancing their product knowledge and communication skills.
  • Analyzed customer data and trends to identify common issues, leading to the implementation of process improvements that reduced complaint resolution time by [number] days.
  • Acted as a point of escalation for challenging customer cases, de-escalating situations and achieving resolutions that strengthened customer loyalty.
  • Conducted customer satisfaction surveys and utilized feedback to improve team performance and enhance service quality.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.


Customer Service Representative

Asurion
03.2016 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Southaven High School
Southaven, MS
05.2014

Skills

  • Report Transcription
  • Business Development Understanding
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution abilities
  • Proficient in CRM software and ticketing systems
  • Empathy and patience when dealing with customers
  • Ability to handle high call volumes while maintaining accuracy and efficiency
  • Multitasking and time management skills
  • Knowledge of [industry-specific tools or software]

Timeline

Senior Customer Support Specialist

DMAGLLC
02.2020 - Current

Customer Service Representative

Asurion
03.2016 - 07.2019

High School Diploma -

Southaven High School

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