Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tecumseh Williams

Cordova,TN

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

8
8
years of professional experience

Work History

Case Manager

GE Appliances
11.2023 - Current
  • - Serves as the primary point of contact for clients, addressing inquiries and resolving issues efficiently.
  • - Oversees and manages individual cases, ensuring timely and accurate documentation of all interactions and resolutions.
  • - Works closely with cross-functional teams, including customer service, legal, and product quality to address complex cases.
  • - Analyze case details to identify root causes and implement effective solutions that align with company policies.
  • - Ensures all case handling adheres to company standards and regulatory requirements.
  • - Prepares detailed reports on case trends and outcomes to inform management and improve processes.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Patient Care Advocate

Accredo
07.2020 - 11.2023
  • - Handled customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.
  • - Assisted members in understanding and maximizing the use of their pharmacy distribution program.
  • - Used computerized system to gather information and respond to questions.
  • - Handled inbound and outbound member, provider and physician calls.
  • - Answered questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
  • - Worked with other operational departments to research and resolve mail order issues.
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.

Retention Specialist

American Home Shield
02.2017 - 07.2020
  • - Monitored customer feedback and provided timely follow-up.
  • - Responded to customer inquiries via phone, email, and chat.
  • - Maintained a positive and productive work environment.
  • - Answered incoming calls and transferred them to the appropriate department for a smooth customer experience.
  • - Built customer loyalty by placing follow-up calls for customers reporting product issues.
  • - Maintained a high level of knowledge about company products, services, and policies.

Education

Associate of Applied Science - Business Administration

University of Phoenix
Phoenix, AZ

Skills

  • -Customer Relationship Management
  • -Communication
  • -Collaboration
  • -Microsoft Office
  • -Technical Proficiency
  • -Account Management
  • -Problem solving
  • -Time Management
  • -Customer Service
  • -Data Entry
  • -Data Analysis
  • -Project Management

Timeline

Case Manager

GE Appliances
11.2023 - Current

Patient Care Advocate

Accredo
07.2020 - 11.2023

Retention Specialist

American Home Shield
02.2017 - 07.2020

Associate of Applied Science - Business Administration

University of Phoenix

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