Business Analyst / Project Manager
Ford Motor Company
- Built an impressive record of achievements and advancements through a series of increasingly responsible positions for Marketing and Sales and Customer Service Division. Advancement based on consistent contributions to technical excellence, process improvement, cost reduction, and team leadership.
- Promoted to provide strategic and tactical leadership to the Select Dealer Region organization, consisting of 1,600 rural Ford Dealers. Introduced new processes, standards and technologies to improve customer satisfaction.
- Functional areas of accountability span team building and leadership, project and program management, quality and performance improvement, product and service development / rollout, IT strategy and solutions, budgeting and financial accounting.
- Actively identify needs and respond to critical issues. Direct multiple projects and develop new processes to improve efficiency and performance. Analyze, recommend, and implement key tools, technologies and standards. Develop and maintain operating budgets of up to $1M, and provide monthly reports to senior management.
- Selected Achievements:
- Key member of Business Planning Team chartered with defining and implementing strategy and roadmap to support future growth.
- Championed the redesign of IT and Call Center telecommunication initiatives to improve operations and efficiency.
- Key member of the Ford Call Center Centralization Strategy team to consolidate North American Call Centers.
- Lead the internal control review process to adhere to established corporate policies and minimize exposure to risks.
- Established and monitored numerous Internal Control processes and templates which were deployed to 18 regional offices.
- Recognized for consistently delivering projects and programs under budget without compromising operations.
- Acknowledged for successfully reducing Information Technology, Telecommunications and Operating Costs by $100,000+