Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Ted DelaCruz

Covina,CA

Summary

Results-driven Asset Protection Manager with over 10+ years of experience with physical security, access control, shrinkage and safety control. Developed, organized and implemented shrinkage and safety awareness strategies and programs. Experienced in white-glove customer service and extremely proficient in communication, organization and follow up skills to develop team members. Monitored and trained nearly 2,000 associates throughout stores and supply chain within the Asset Protection field.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Asset Protection Supply Chain Manager

JCPenney Logistics
San Bernardino, CA
01.2015 - Current
  • Achieved inventory goals by implementing strategies to reduce shrinkage through theft elimination best practices, conducting regular operational audits and analyzing performance metrics with an average score of 92%.
  • Achieved an impressive 89% reduction in physical security incidents through the implementation of effective strategies to enhance safety and mitigate theft concerns.
  • Carried out in driving the company's safety program by giving consistent feedback on observations made by my team, resulting in the best achievement incident reduction by 80 bps.
  • Utilize CCTV system(s) to identify threats to theft, shrinkage, violence and safety.
  • Coaching and Recognizing the team for accountable by providing discipline, standards and performance reviews, and individual career plans for growth within the company.
  • Establish partnerships with the stores and district leadership teams on feedback and best practices for improving processes deliveries to the facility
  • Facilitated in reviewing and updating operational standard work documents to streamline operational process through the network for compliance.
  • Assisted the facility team with the development of associate training programs related to Asset Protection topics such as, Focus Store Pallet Build Accuracy Audits, Internal Investigation, Emphasis on Trailer Accuracy, and returned merchandise processes.
  • Oversaw the onboarding on the new employees hiring process by facilitating the company's rules and guidelines within the facility.
  • Developed an efficient touch base template for recaps, facilitating the leadership team in discussing organized topics and providing structured answers.

Multi-Unit Asset Protection Manager

Home Depot
Orange County, CA
01.2004 - 12.2015
  • Directed and executed the company’s theft and fraud strategies within 11 stores in the district
  • Achieved a 10 basis point reduction in annual store inventory through the implementation of effective Shrink protocols for enhanced asset protection.
  • Managed investigations for shoplifting incidents and employee theft cases, delivering an annual case resolution increase of 30% on average.
  • Developed and mentored Asset Protection Officers, resulting in several promotions within the district fields.
  • Maintained surveillance of security systems and safety equipment including CCTV cameras and alarm systems.
  • Led the implementation of stringent store inspection protocols, leading to a significant decrease of 70% in district-wide workers comp and general liability incidents.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of the company's programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Associate of Science - Liberal Arts And General Studies

Rio Hondo College
Whittier, CA

Associate of Science - Criminal Justice

Rio Hondo College
Whittier, CA

Skills

  • Supply Chain Management
  • Warehouse Operations
  • Expense Control
  • Detail Oriented
  • Developing the team
  • Relationship Building
  • Transportation Management
  • Proficient in Word, Excel and PowerPoint
  • Communication
  • Time management
  • Conflict management

Accomplishments

  • Was recognized 2x as the Supply Chain Asset Protection Manager in the year of 2022
  • Was voted the MVP for 4th Quarter from the SC AP Peers in 2022
  • Received recognition from the Supply Chain Director for the physical security project and execution for the Facility.

Certification

  • Wicklander & Zulawski Interview Training/Certification
  • CPR/AED Certification
  • Six-Sigma Initial Level Completion
  • Associate Relations

References

References available upon request.

Timeline

Asset Protection Supply Chain Manager

JCPenney Logistics
01.2015 - Current

Multi-Unit Asset Protection Manager

Home Depot
01.2004 - 12.2015

Associate of Science - Liberal Arts And General Studies

Rio Hondo College

Associate of Science - Criminal Justice

Rio Hondo College

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Ted DelaCruz