Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ted Dwyer

Lost Creek,WV

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

General Laborer

New Leaf Contracting
Clarksburg, WV
02.2023 - 01.2024
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Repaired damaged structures by replacing broken boards or shingles.
  • Worked productively as lead or helping team member to drive customer satisfaction.

Installation Technician

Synergies3 Tec Services
Hattiesburg, MS
01.2021 - 11.2021
  • Verified that all parts were present before beginning the installation process.
  • Tested completed installations to verify functionality and compatibility with other devices.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Maintained accurate documentation of installation activities.
  • Ensured that all cables were securely connected and labeled correctly during the installation process.
  • Assisted other technicians with complex installations when necessary.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Updated system software as needed to ensure proper operation of the system.
  • Assisted in training other technicians on best practices for installation procedures.
  • Provided technical support for customers onsite or remotely via telephone or email.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Installed new equipment according to manufacturer specifications and customer requirements.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Installation Technician

A to Z Installations
Slidell, LA
01.2020 - 01.2021
  • Followed detailed instructions while installing new equipment in accordance with industry standards.
  • Verified that all parts were present before beginning the installation process.
  • Tested completed installations to verify functionality and compatibility with other devices.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Assisted other technicians with complex installations when necessary.
  • Updated system software as needed to ensure proper operation of the system.
  • Installed new equipment according to manufacturer specifications and customer requirements.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Installation Technician

Synergies3 Tec Services
Mandeville, LA
10.2014 - 12.2019
  • Followed detailed instructions while installing new equipment in accordance with industry standards.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
  • Tested completed installations to verify functionality and compatibility with other devices.
  • Verified that all parts were present before beginning the installation process.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Maintained accurate documentation of installation activities.
  • Ensured that all cables were securely connected and labeled correctly during the installation process.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Provided key information to customers, educating on equipment, products, and services.
  • Inspected existing systems to ensure compliance with safety regulations and customer requirements.
  • Assisted in training other technicians on best practices for installation procedures.
  • Installed new equipment according to manufacturer specifications and customer requirements.
  • Installed new components or replaced defective parts to restore functionality.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Communicated with distributors to acquire necessary equipment for projects.

Education

GED -

Slidell High School
Slidell, LA
05-1994

Skills

  • Equipment Management
  • Safety Protocol
  • Heavy Lifting
  • Job Site Preparation
  • West Virginia Driver's License
  • Organization
  • Basic Carpentry
  • Hand and Power Tools
  • Assembly and Installation
  • Telecommunications
  • Installation Tools
  • Troubleshooting
  • Electrical Troubleshooting
  • Customer Service
  • Power Tools Operation
  • Maintenance and Repair
  • Worksite Safety

References

References available upon request.

Timeline

General Laborer

New Leaf Contracting
02.2023 - 01.2024

Installation Technician

Synergies3 Tec Services
01.2021 - 11.2021

Installation Technician

A to Z Installations
01.2020 - 01.2021

Installation Technician

Synergies3 Tec Services
10.2014 - 12.2019

GED -

Slidell High School

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Ted Dwyer