Ted Elling

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.

Work with new and current customers to find solutions to customers problems. Work to provide customers with quotes for electric motor repair as well as work with field service manager to quote and schedule on site motor repair , shovel PM and trouble shooting .

Represent Flanders capabilities to customers needs.

Work to introduce my company to new customers and continue to build customer relations to grow our service base.

• Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
• Provided expert guidance on product features, helping customers make informed decisions about their technology investments.
• Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.
• Conducted product demonstrations and training sessions for customers, promoting product knowledge and adoption.
• Coordinated with engineering teams to report software bugs, contributing to improvements in product quality and performance over time.

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Cultivated customer loyalty, promoted repeat customers and improved sales
• Responded to customer requests for products, services and company information
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Performed cold-calling and follow-ups with leads to secure new revenue
• Set up appointments with potential and current customers to promote new products and services
• Adapted sales techniques to specific clients and promoted products based on individualized client needs
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Managed customer accounts to secure customer satisfaction and repeat business.