Ted Gibbs Jr.
Obetz
Summary
Dynamic Service Advisor with a strong work ethic at Germain Hyundai, excelling in customer service and vehicle assessment. Proven ability to streamline operations and enhance team performance through effective multitasking and organization. Recognized for fostering trust and loyalty while delivering service estimates that meet customer needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Advisor
Germain Hyundai
03.2018 - Current
- Delivered exceptional customer service, addressing inquiries and resolving concerns promptly.
- Collaborated with technicians to accurately diagnose vehicle issues and recommend appropriate services.
- Managed service appointments, ensuring efficient scheduling and optimal workflow in the service department.
- Educated customers on vehicle maintenance and repair options, fostering trust and loyalty.
Operations Manager
TNT Services
04.2015 - 03.2018
- Streamlined operational processes to enhance efficiency and reduce waste.
- Led cross-functional teams in implementing new inventory management systems.
- Developed and executed training programs for staff on safety protocols and operational procedures.
- Analyzed workflow data to identify bottlenecks and recommend process improvements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
Operations Supervisor
ODW Logistics
11.2003 - 04.2015
- Learned operational processes and safety protocols to support team efficiency.
- Assisted in training new team members on equipment usage and best practices.
- Maintained inventory accuracy through regular audits and stock assessments.
- Collaborated with team to identify areas for process improvement and workflow optimization.
- Supported daily operations by coordinating schedules and managing production flow.
- Contributed to a positive work environment by fostering open communication among staff.
- Adapted quickly to changing priorities, ensuring seamless operational continuity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Education
High School Diploma -
Hamilton Township
Columbus, OH05-1995
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service estimates
- Team player mentality
Certification
- Certified Platinum Hyundai Service Advisor, HMA - 2019-2025
Timeline
Service Advisor
Germain Hyundai
03.2018 - Current
Operations Manager
TNT Services
04.2015 - 03.2018
Operations Supervisor
ODW Logistics
11.2003 - 04.2015
High School Diploma -
Hamilton Township