Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ted Jones

Broken Arrow,OK

Summary

  • Experienced IT professional with a strong background in technical troubleshooting and customer service. Proficient in desktop operating systems, hardware configurations, and network setups. Dean's List at Liberty University, specializing in Interdisciplinary Studies: Business and Information Technology. Demonstrated ability to resolve issues quickly and effectively, enhancing user satisfaction. Committed to providing exceptional support and improving IT processes for optimal performance. CompTIA certified and knowledgeable in Microsoft Azure Security, Cyber Security, Windows Server, Ubuntu Server and IT support best practices.
  • Offering solid understanding of IT fundamentals and passion for technology, ready to learn and grow in desktop support and network administration environment. Brings keen ability to troubleshoot and resolve technical issues, ensuring smooth and efficient system operations. Ready to use and develop technical troubleshooting and network configuration skills.
  • Offering solid foundation in IT principles and keen interest in developing further in desktop support. Brings understanding of basic systems administration and network management principles. Ready to use and develop skills in troubleshooting and technical support in an IT role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support

Fiverr
05.2024 - Current

Provides comprehensive desktop support to users, diagnoses and resolves hardware and software issues efficiently. Maintained accurate documentation of support requests and resolutions. Experienced with Windows 11, Windows 10, Windows 7, SUSE, Ubuntu, Fedora, Oracle Linux, Windows XP, iOS, and Android operating systems.CompTIA A+ Certified Technician. CompTIA IT Operations Specialist (CIOS). CompTIA Network+ Certified. Certified Google IT Support. IBM Certified in IT and Technical Support. CompTIA ITF+ Certified.

Account Representative

State Farm
12.2024 - 03.2025

Managed client relationships by selling bundled Home and Auto insurance policies, as well as specialized plans including Landlord's and Condo insurance. Delivered exceptional customer service to assist clients in selecting the best insurance solutions tailored to their needs.

Agent, Field Underwriter

The Semler Agency
11.2023 - 04.2024

Education

Interdisciplinary Studies: Information Technology

Liberty University
Lynchburg, VA
10-2025

Certificate - Microsoft Azure Security Engineer Associate

Microsoft, Coursera
05-2025

Certificate - Google Cloud Cybersecurity

Google, Coursera
04-2025

Certificate - Google IT Support

Google, Coursera
03-2025

Certificate - CompTIA Network+ Certification Prep

Liberty University
Lynchburg, VA
09-2024

Associate of Arts - Interdisciplinary Studies

Liberty University
Lynchburg, VA
12-2023

4 Credit Course - Spanish

University of North Dakota
Grand Forks, ND
12-2022

Freshman Year & Start of Sophomore Year - Associate of Arts

Bethel University
Arden Hills, MN
08-2022

Skills

  • Network administration
  • System administration
  • Network troubleshooting
  • Technical support
  • Customer support
  • Networking
  • Network security
  • Cybersecurity
  • Wireless networking
  • Server management
  • IP addressing
  • Windows server
  • Active Directory knowledge
  • Windows 95/98/2000/XP/XP pro/nt
  • Linux administration
  • Troubleshooting and diagnosis
  • Documentation
  • Problem Solving
  • IT Processes
  • CompTIA Network
  • CompTIA A
  • Ubuntu Server
  • Microsoft Azure
  • Google Cloud
  • Management
  • Organizational Behavior
  • Communication
  • Empathic Listening
  • Time Management
  • Leadership
  • Critical Thinking
  • Zoom

Certification

  • CompTIA CIOS
  • CompTIA Network+
  • CompTIA A+
  • CompTIA ITF+
  • IBM Technical Support Certificate
  • Google IT Support Professional Certificate


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Account Representative

State Farm
12.2024 - 03.2025

Desktop Support

Fiverr
05.2024 - Current

Agent, Field Underwriter

The Semler Agency
11.2023 - 04.2024

Interdisciplinary Studies: Information Technology

Liberty University

Certificate - Microsoft Azure Security Engineer Associate

Microsoft, Coursera

Certificate - Google Cloud Cybersecurity

Google, Coursera

Certificate - Google IT Support

Google, Coursera

Certificate - CompTIA Network+ Certification Prep

Liberty University

Associate of Arts - Interdisciplinary Studies

Liberty University

4 Credit Course - Spanish

University of North Dakota

Freshman Year & Start of Sophomore Year - Associate of Arts

Bethel University

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Ted Jones