Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Theodore Krugel

HUDSON

Summary

I have 20 plus years experience with order processing and customer support. Expertise in order management systems and customer service, consistently delivering accurate and timely resolutions.


Overview

24
24
years of professional experience

Work History

Order Support Specialist

Acuity Brands
09.2022 - 01.2025
  • Kept up-to-date on industry trends related to fulfillment processes and technology advancements in order to implement effective strategies.
  • Enhanced customer satisfaction by efficiently managing and resolving order-related issues.
  • Provided exceptional support to sales representatives, assisting in closing deals and meeting sales targets.
  • Maintained accurate records of all orders, ensuring proper documentation for future reference.
  • Demonstrated excellent multitasking abilities while managing multiple projects simultaneously under tight deadlines.
  • Conducted regular audits of ongoing orders to ensure compliance with company policies, procedures, and standard operating guidelines.
  • Reduced response time to customer inquiries with a proactive approach to problemsolving.

Payment Services Specialist

Spectrum
07.2001 - 09.2022
  • Managed daily reconciliation activities to confirm accuracy in accounting systems and identify discrepancies for resolution.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer satisfaction and operational excellence.
  • Acted as a liaison between clients and internal departments to resolve disputes or escalations in a timely manner, preserving strong business relationships.
  • Proactively identified opportunities for process improvement within the Payment Services department, leading initiatives that resulted in cost savings or increased efficiency.
  • Conducted thorough audits of payment processes to identify potential risks or areas requiring attention, implementing corrective actions where necessary.
  • Served as a subject matter expert on various payment methods and platforms, providing guidance to colleagues when needed.
  • Implemented fraud prevention measures to minimize risk exposure and protect client financial information.
  • Adapted swiftly to changes in technology or industry standards, remaining current on emerging trends impacting the field of Payment Services.

Education

High School Diploma -

Zanesville High School
Zanesville, OH
06-1990

Skills

  • Strong communication skills
  • Order processing expertise
  • Sales support
  • Documentation management
  • Data entry skills
  • Purchase order management

Accomplishments

  • Collaborated with a team of 6 in the development of audit and cash handling standards and procedures for the Spectrum Retail group.
  • Achieved regional recognition and awards by completing high priority escalations (ECAFS) with accuracy and efficiency.

Interests

  • I have a love or obsession for roller coasters Last season I visited Cedar Point a personal record of 16 times
  • Fireworks are another passion, I am a licensed pyrotechnician in the State of Ohio I have assisted with the set up and display of numerous professional level shows for the past 10 plus years
  • Road Trips, weekend trips I love to travel and talk about travelling
  • I have a 3 year old grandson (Waylon) he keeps me grounded and exhausted at the same time

Timeline

Order Support Specialist

Acuity Brands
09.2022 - 01.2025

Payment Services Specialist

Spectrum
07.2001 - 09.2022

High School Diploma -

Zanesville High School

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Theodore Krugel