Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Theodore Linn

Virginia Beach,VA

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Proficient Service Technician bringing 35 years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance. Hardworking service tech skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 35 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics. Expert service manager with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment. Seasoned Installer with 35 years of experience working on construction job sites in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Liaises with customers and contractors to accomplish projects on time. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

14
14
years of professional experience

Work History

Service Technician

Ymca SHR
Chesapeake, VA
05.2015 - Current
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Replaced defective components with compatible replacements sourced from suppliers.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Repaired and performed quality testing of products to meet established specifications.
  • Developed strategies for improving efficiency in completing repair jobs.
  • Performed quality control checks on repaired items before returning them to customers.
  • Diagnosed system malfunctions and identified solutions to resolve technical issues.
  • Examined machines and equipment to diagnose or make repairs.
  • Worked with the senior technician to inspect and validate repair parts.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Followed repair processes, driving high quality and short cycle time.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Communicated with management, engineering and quality departments to solve technical repair problems.
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Ensured compliance with safety standards when performing repairs or servicing equipment.
  • Tested repaired products for proper operation prior to returning them to customers.
  • Performed system and component failure analysis using diagnostic troubleshooting techniques.
  • Monitored system performance levels to ensure optimal performance of all hardware devices connected to the network.
  • Dismantled devices to gain access to and remove defective parts with various hand and power tools.
  • Responded quickly to emergency repair calls from customers.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assembled components into complete systems following blueprints or other instructions.

Service Technician

Heartline Fitness
Gaithersburg, MD
02.2010 - 01.2015
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assembled components into complete systems following blueprints or other instructions.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Provided training on the safe usage of equipment when needed.
  • Assisted with installation projects at both residential and commercial sites.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Trained new team members on service processes to increase productivity.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Conducted service appointments to diagnose and fix problems.
  • Examined previously completed work for accuracy.
  • Set up and operated mechanical and manual tools and equipment.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.

Education

GED -

Princess Anne High School
Virginia Beach, VA
01-1985

Skills

  • Customer Service
  • Preventive Maintenance
  • Equipment Troubleshooting
  • Technical Support
  • Equipment Operation
  • Appointment Scheduling
  • Daily Logging
  • Materials Transport
  • Vehicle Inspection
  • Vehicle Maintenance
  • Problem-Solving
  • Flexible Schedule
  • Safety Protocols
  • Safe Driving Practices
  • Defensive Driving
  • Punctuality
  • Heavy Lifting
  • Safety Management
  • Vehicle Inspections
  • Valid Driver's License
  • Processes and Procedures
  • Inclement Weather Driving
  • Driving and Transportation
  • Strategic Planning

Affiliations

  • Black Belt in Jiujitsu competitor Instructor Former gym owner

Timeline

Service Technician

Ymca SHR
05.2015 - Current

Service Technician

Heartline Fitness
02.2010 - 01.2015

GED -

Princess Anne High School
Theodore Linn