Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ted Neeleman

San Diego,California

Summary

Driven and adaptable professional with high standards for hospitality and community. Poised and efficient in high volume environments. Exceptional at boosting morale and fostering relationships. Takes pride in the curation and consistent output of lasting client experiences. Demonstrates a desire to take on new and challenging roles that leverage creative penchant.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cafe Manager, Barista

Template
06.2021 - Current
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Led cafe through significant renovation project, improving both aesthetics and functionality, attracting new customers.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Warehouse Worker

Consignment Classics Home Furnishings
06.2020 - 06.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
  • Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.

Barista

Frost Me Gourmet
07.2018 - 02.2020
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty coffee such as cappuccinos, lattes and mochas.
  • Trained for latte art.

Education

Associate of Arts - Music Therapy

San Diego City College
San Diego, CA

Skills

  • Bar efficiency
  • Customer experience management
  • Flexibility and adaptability
  • Interpersonal communication
  • Problem-solving skills

Certification

  • Food Handler's Permit/License- SDPHD
  • Alcohol Seller/Server License/Certification- State Liquor Control Board

Languages

Spanish
Native or Bilingual

Timeline

Cafe Manager, Barista

Template
06.2021 - Current

Warehouse Worker

Consignment Classics Home Furnishings
06.2020 - 06.2021

Barista

Frost Me Gourmet
07.2018 - 02.2020

Associate of Arts - Music Therapy

San Diego City College

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Ted Neeleman