Ted Salas
Customer Service Specialist
Tempe,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Data Collectionist
Survey Sampling International
2017.01 - 2024.08
- Conducted surveys for different states while entering data into the system for political offices and companies such as Hyundai and Ford.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
Field Marketing Team Lead
Democratic Congressional Campaign
2015.03 - 2024.08
- Ensured compliance with company policies, industry regulations, and legal requirements during all field marketing initiatives.
- Analyzed market trends and competitor activities to identify new opportunities for growth and expansion.
- Boosted the daily amount of registered voters required to obtain with the implementation of innovative promotional strategies and tactics.
- Streamlined processes for efficient event planning, coordination, and execution to maximize return on investment.
- Provided ongoing coaching and mentorship to field marketing representatives in order to develop top-performing talent.
Custromer Service Representative
FHCann
2022.01 - 2023.12
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Specialist
Startek
2020.03 - 2023.12
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Receptionist
Modern Ink Tattoo
2013.03 - 2014.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Westwood High School
Mesa, AZ 2001.05 -
Skills
Data Collection
Appointment Scheduling
Customer Relations
Problem Resolution
Scheduling
Computer Proficiency
Microsoft Excel
Microsoft Outlook
Assertiveness
De-Escalation Techniques
Timeline
Custromer Service Representative
FHCann
2022.01 - 2023.12
Customer Service Specialist
Startek
2020.03 - 2023.12
Data Collectionist
Survey Sampling International
2017.01 - 2024.08
Field Marketing Team Lead
Democratic Congressional Campaign
2015.03 - 2024.08
Receptionist
Modern Ink Tattoo
2013.03 - 2014.10
High School Diploma -
Westwood High School
2001.05 -
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