Ted Willson

Executed on-time, on-budget implementation of complex construction projects at FedEx locations nationwide.

• Led cross-functional teams to successfully complete projects
• Monitored and tracked project progress to support timely completion
• Partnered with project team members to identify and quickly address problems
• Communicated project updates to stakeholders at all levels
• Generated reports to demonstrate progress and performance

Maintained and managed technical systems in a regional district of up to 20 locations spanning Illinois and Iowa.

• Oversaw logistics and implementation of program and system deployments
• Evaluated technical problems and managed solutions
• Delivered technical training to location team members.

Directed store operations to ensure production of high quality products and delivery of excellent customer service.

• Consistently met or exceeded quarterly sales targets
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Ensured effective inventory control, cash control, and store opening and closing procedures

Managed efficient and effective store operations through appropriate scheduling, inventory management, and team mentorship.

• Monitored and communicated progress towards sales and customer service goals
• Maintained excellent customer service in the self-serve, retail and shipping areas of business
• Addressed shipping problems by collaborating with logistics coordinators to identify solutions

Coordinated customer accounts for Wolfram Research software products, books and manuals.

• Maintained up-to-date knowledge of product and service changes
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
• Clarified customer issues and determined root cause of problems to resolve product or service complaints