Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OfficeManager
TARA DABBS

TARA DABBS

Cartersville,GA

Summary

Dedicated office professional with over 12 years experience in customer service, recruiting, Human Resources, clerical, & administrative work. Dedicated history in meeting company goals & utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations, positions, and challenges to best enhance workplace morale.

Overview

14
14
years of professional experience

Work History

Claims FNOL Specialist II

Allstate
06.2023 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Assisted legal team in defending company against guilty parties.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfaction.

Owner/Operator

Boho Souls, Co.
07.2009 - Current
  • Exhibited high energy & professionalism while also responding promptly & in a timely manner when dealing with clients leading to achieve “Best Customer Service” award by Rep Rebellion Magazine.
  • Assisted customers with special order requests
  • Cultivated customer loyalty, promoted repeat business and improved sales by at least 6% each year.
  • Managed day-to-day business operations.

Recruiter

Automation Personnel Services
01.2022 - 06.2023
  • Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Facilitated drug screens, background checks, & processed I-9 documents.

Customer Service Representative

PJ Food Services
06.2017 - 01.2022
  • Collected customer feedback and made process changes to exceed customer satisfaction goals in turn being voted 2018 QCCGA "Employee Of The Year" by my supervisor & upper management.
  • Handled inbound customer chat conversations from website.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Administrative HR Assistant

Lowes RDC 1457
03.2014 - 06.2017
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Collaborated with staffing agencies to determine department's short and long-term hiring needs.
  • Audited workplace, employee and management policies and procedures.
  • Completed human resource operational requirements by scheduling and assigning employees.

Administrative Assistant

Southeastern Mills
08.2012 - 03.2014
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security..
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

Associate of Arts - Business Administration Management

Georgia Northwestern Technical College
Rome, GA
05.2024

Skills

  • Multitasking and Prioritization
  • Problem Solving
  • Verbal and written Communication
  • 65 wpm Typing Speed
  • HR Policies
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Critical Thinking
  • Data Entry
  • Microsoft Office
  • Decision Making
  • Customer Service
  • Issue Resolution
  • Work Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

Claims FNOL Specialist II

Allstate
06.2023 - Current

Recruiter

Automation Personnel Services
01.2022 - 06.2023

Customer Service Representative

PJ Food Services
06.2017 - 01.2022

Administrative HR Assistant

Lowes RDC 1457
03.2014 - 06.2017

Administrative Assistant

Southeastern Mills
08.2012 - 03.2014

Owner/Operator

Boho Souls, Co.
07.2009 - Current

Associate of Arts - Business Administration Management

Georgia Northwestern Technical College

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TARA DABBS