Tedd Nadler
Lena ,WI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products along with a broad knowledge of 30 years automotive experience to stabilize and elevate automotive departmental needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts Manager
Tim Witt Chevrolet
08.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Service Manager
Tim Witt Chevrolet
08.2023 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
Auto Repair Shop Owner
Nadler Auto
06.2007 - 08.2023
- Streamlined appointment scheduling processes for improved customer convenience and reduced wait times.
- Attracted new customers with engaging promotional events, special offers, and referral incentives designed to showcase the shop''s expertise.
- Expanded clientele through effective marketing strategies and strong customer relationships.
- Maximized profits with careful budget management, monitoring expenses closely to minimize overhead costs.
- Built a loyal customer base with exceptional communication skills, addressing concerns promptly and professionally.
- Managed daily operations for a smooth-running auto repair shop, ensuring timely service completion.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Automotive Technician
Tim’s Auto
03.2006 - 06.2007
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
GED -
Nwtc
Green Bay, WISkills
- Invoice processing
- Inventory management
- Ordering parts
- Vendor relations
- Inventory auditing
- Purchasing strategies
- Inventory restocking
- Staff training
- Operations management
- Profit and loss tracking
- Management
- Cost tracking
- Employee training
- Schedule management
Accomplishments
Proud father / grandfather
Lions club president 2 years
Dairy Fest event chairmen 3 years
Certification
Gm certified training / service mgr
Ford Auto Technician certifications
Ford Master Electrical Certification
Daimler Chrysler Technician certification
Daimler Chrysler gold service advisor certification
Suzuki technician certification
Tires plus university tire specialist certification
Tire mfg certifications
Timeline
Parts Manager
Tim Witt Chevrolet
08.2023 - Current
Service Manager
Tim Witt Chevrolet
08.2023 - Current
Auto Repair Shop Owner
Nadler Auto
06.2007 - 08.2023
Automotive Technician
Tim’s Auto
03.2006 - 06.2007
GED -
Nwtc
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