Teddie Ellis
Lubbock,TX
Summary
Professional focused on juvenile care and supervision, equipped to handle complex situations with empathy and effectiveness. Strong in team collaboration and adaptable to changing needs, ensuring reliable support and consistent achievement of goals. Skilled in conflict resolution, behavioral management, and fostering safe, supportive environment for youth development. Recognized for strong communication, problem-solving abilities, and maintaining high standards in all tasks.
Overview
13
13
years of professional experience
Work History
Juvenile Supervision Officer
Lubbock County Juvenile Justice Center
07.2023 - Current
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
- Managed caseloads effectively by maintaining current knowledge on each resident''s status, treatment plan, and overall progress towards goals.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
General Manager
South Plains Subs LLC
02.2023 - 07.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Papa Johns
02.2022 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Patrol Officer
City Of Petersburg
08.2019 - 05.2020
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
- Developed positive relationships within the community through outreach programs and regular interaction with citizens.
- Utilized advanced technology for efficient reporting and tracking of incidents.
- Enhanced community safety by conducting regular patrols in high-risk areas.
- Improved public trust with community engagement activities.
Assistant Manager
Whatabuger
04.2019 - 08.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Store Manager
Stripes Convenience Store
01.2019 - 04.2019
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant General Manager
Halloween City
09.2018 - 01.2019
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager
SUBWAY®Restaurants
02.2014 - 10.2015
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
US Navy
DODUSN
08.2011 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced patient care by providing top-notch medical assistance and supporting doctors during examinations.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Documented patient histories and treatment plans, ensuring accuracy and continuity of care.
- Reduced medication errors by implementing double-check systems and thorough record-keeping.
Education
High School Diploma -
Memorial Highschool
Victoria, TXNo Degree - Law Enforcement Academy
South Plains College
Levelland, TX08-2018
Skills
- Substance abuse awareness
- Gang awareness
- Mental health assessment
- De-escalation techniques
- Firearms proficiency
- Team building
- Patrol techniques
- Goal setting
- Traffic control
- Verbal and written communication
- Basic life support
- Self-defense tactics
- Physical fitness
- Community policing
Timeline
Juvenile Supervision Officer
Lubbock County Juvenile Justice Center
07.2023 - Current
General Manager
South Plains Subs LLC
02.2023 - 07.2023
Assistant Manager
Papa Johns
02.2022 - 11.2022
Patrol Officer
City Of Petersburg
08.2019 - 05.2020
Assistant Manager
Whatabuger
04.2019 - 08.2019
Assistant Store Manager
Stripes Convenience Store
01.2019 - 04.2019
Assistant General Manager
Halloween City
09.2018 - 01.2019
Assistant General Manager
SUBWAY®Restaurants
02.2014 - 10.2015
US Navy
DODUSN
08.2011 - 02.2013
High School Diploma -
Memorial Highschool
No Degree - Law Enforcement Academy
South Plains College
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