Teddrick Harris II
San Ramon,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Recruiter position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Eligibility Worker III
Contra Costa County Employment And Human Services Department
Richmond, CA
12.2018 - Current
- Educated patients on eligibility and affordability options by offering insightful information.
- Managed processing of financial assistance and food stamp benefits applications.
- Inputted all gathered information and researched data on applicants into County computer system.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Documented all communication with applicants and inputted information into County system.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Eligibility Worker II
Contra Costa County Employment And Human Services Department
Ellinwood, Pleasant Hill, US
06.2017 - 12.2018
- Interpret program regulations and other pertinent material to applicants, recipients and general public
- Managed processing of financial assistance and food stamp benefits applications.
- Establish and maintains manual and/or computerized client records including information relative to change of address, changes in status and similar types of entries
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Makes grant computations, as directed
- Conduct eligibility validation studies by reviewing eligibility factors to determine propriety of continuation, modification or termination of public assistance
- Evaluates known eligibility factors in specific cases against established criteria and determines eligibility
- Reviews applications and declaration for completeness and consistency
- Obtains required signatures
Eligibility Worker
Contra Costa County Employment And Human Services Department
Antioch, CA
12.2016 - 06.2017
- Managed processing of financial assistance and food stamp benefits applications.
- Inputted all gathered information and researched data on applicants into computer system using County computer systems.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Educated patients on eligibility and affordability options by offering insightful information.
- Documented all communication with applicants and inputted information into system using County computer systems.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Eligibility Worker
Contra Costa County Employment And Human Services Department
Hercules, CA
07.2013 - 11.2016
- Managed processing of financial assistance and food stamp benefits applications.
- Inputted all gathered information and researched data on applicants into computer system using County Computer systems.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Educated patients on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using County computer systems.
Customer Service Agent II
Contra Costa County Employment & Human Services
Concord, CA
07.2013 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Determined eligibility for Covered California and Medi-Cal health plans.
- Verified customer data through customer submissions.
- Educated customers on company systems, form completion and access to services.
Customer Service Executive
Comcast
Livermore, CA
08.2006 - 11.2012
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science - Business Administration
DeVry University
San Jose, CA08.2017
Skills
- Caseload Management
- Mathematical Computation
- Program Options
- Application Assessments
- Enrollment Procedures
- Individualized and Group Training
- Program Requirements
- Diagnostic Evaluation
- Program Knowledge
- Benefits Guidelines
- Eligibility Determinations
- Error Identification
Timeline
Eligibility Worker III
Contra Costa County Employment And Human Services Department
12.2018 - Current
Eligibility Worker II
Contra Costa County Employment And Human Services Department
06.2017 - 12.2018
Eligibility Worker
Contra Costa County Employment And Human Services Department
12.2016 - 06.2017
Customer Service Agent II
Contra Costa County Employment & Human Services
07.2013 - 08.2016
Eligibility Worker
Contra Costa County Employment And Human Services Department
07.2013 - 11.2016
Customer Service Executive
Comcast
08.2006 - 11.2012
Bachelor of Science - Business Administration
DeVry University
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